Refund Policy

This refund policy applies to Flexible Web Design -

  • sells digital goods, provides software customization and development services.
  • Services rendered by are not refundable as their payments are made after the completion of a task, milestone, or project and with the consent and approval of the customer.
  • Refund is applicable on digital goods only. 
  • All digital goods are refundable if they have been recorded by our system as never downloaded by the customer.
  • Digital goods once recorded as downloaded by our system may not be refundable. We provide refund only when there is an unsolvable bug. In this case; the granted license will be canceled.
  • If there is a bug/malfunction on your website (PHP Error, jQuery conflict etc..) that is caused directly by the downloaded digital good; before asking for refund, you must create a ticket on our forum and give us a chance to fix it.
  • In case of dispute over the functionality of the downloaded digital good, the screen-shots and the Live Demo of the associated digital good on will be used as a reference.
  • In case the bug/malfunction is caused directly by the downloaded digital good, will;
    • Provide free-support to fix themalfunction on the customer's website at earliest convenience.
    • Provide an updated version of the product with the broken functionality fixed.
    • Offer refund if the bug/malfunction is unsolvable(in this case, the granted license will be canceled)

Refund or Free-support won't be provided in these malfunction cases;

  • If other 3rd party extensions or own modifications (i.e. in templates, layouts, components, plugins) are involved in the malfunction. 
  • If your system does not meet the stated requirements of the downloaded digital good (joomla or virtuemart versions).
  • If your system is not properly setup and showing Error messages, notices, etc.. even our product is disabled/unpublished. reserves the right to change, update or modify the refund policy from time to time without prior notice.