This refund policy applies to Flexible Web Design - flexiblewebdesign.com.
- Flexiblewebdesign.com sells digital goods, provides software customization and development services.
- Services rendered by flexiblewebdesign.com are not refundable as their payments are made after the completion of a task, milestone, or project and with the consent and approval of the customer.
- Refund is applicable on digital goods only.
- All digital goods are refundable if they have been recorded by our system as never downloaded by the customer.
- Digital goods once recorded as downloaded by our system may not be refundable. We provide refund only when there is an unsolvable bug. In this case; the granted license will be canceled.
- If there is a bug/malfunction on your website (PHP Error, jQuery conflict etc..) that is caused directly by the downloaded digital good; before asking for refund, you must create a ticket on our forum and give us a chance to fix it.
- In case of dispute over the functionality of the downloaded digital good, the screen-shots and the Live Demo of the associated digital good on http://demo.flexiblewebdesign.com will be used as a reference.
- In case the bug/malfunction is caused directly by the downloaded digital good,Flexiblewebdesign.com will;
- Provide free-support to fix themalfunction on the customer's website at earliest convenience.
- Provide an updated version of the product with the broken functionality fixed.
- Offer refund if the bug/malfunction is unsolvable(in this case, the granted license will be canceled)
Refund or Free-support won't be provided in these malfunction cases;
- If other 3rd party extensions or own modifications (i.e. in templates, layouts, components, plugins) are involved in the malfunction.
- If your system does not meet the stated requirements of the downloaded digital good (joomla or virtuemart versions).
- If your system is not properly setup and showing Error messages, notices, etc.. even our product is disabled/unpublished.
Flexiblewebdesign.com reserves the right to change, update or modify the refund policy from time to time without prior notice.