Hi,
I need to investigate your case deeply to figure out what goes wrong. Please fill out this support-request-form below and email it to
This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[Order ID]
<< Enter your Order ID >>
[Problem]
<< Describe the problem briefly.. If you have a topic on our Forum, then provide the Forum Topic URL >>
[Screenshot]
<< If necessary, provide screenshot to show the failure >>
[The URL(s) to see the failure on your website]
<< i.e: www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>
regards.