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Use this Category for your support questions about Virtuemart Modern Slider - Products by Category Tabs (SKU# FLEX-00016)

TOPIC: Images are not loading

Images are not loading 7 years 9 months ago #8598

Hi,

Images are not loading (new installed product) please see here - buycycle.co.il/test/nutritionals

Thank you.
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Images are not loading 7 years 9 months ago #8630

hmm. Interesting situation.

I couldn't understand the problem by looking at your website front-end. I need to deeply investigate it.
Please create me a joomla (super) administrator and FTP account, send it to This email address is being protected from spambots. You need JavaScript enabled to view it. and let me take a look at your backend parameters. I will try to resolve the problem. If i change anything or modify any PHP file, i will provide you the detailed information about my touches.

While emailing to This email address is being protected from spambots. You need JavaScript enabled to view it. Don't forget to include this forum topic's URL at the of your message (or in the Subject field) as reference to avoid possible confusion in our end.


Regards.
Support & Development
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Images are not loading 7 years 9 months ago #8681

I've the same problem, please check it

regalosdecapricho.com/oculto

Thanks
Manuel
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Images are not loading 7 years 9 months ago #8697

I haven't heard from Gilad since i requested his account credentials. So, i still don't know what the problem is (as it doesn't happen in our DEMO and on my local machine) and i still don't have the patch.

Can you please provide me your joomla (super) administrator and FTP account to let me take a look at your website?

I am 100% you guys both have the same exact problem, so once i solve it, i will also post the solution in this topic, so the other one can also get benefit from the patch.

Regards,
Support
Last Edit: 7 years 9 months ago by Support.
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Images are not loading 7 years 9 months ago #8704

Administrative user sended

Thanks for your support
Manuel
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Images are not loading 7 years 9 months ago #8706

Hi,

This is a very interesting problem that i don't know what might cause this issue. But it is all about Configuration, and no coding patch is necessary.

I will you what the source of the problem is, so you can solve it by yourself.


Attachment Pasted_Image_2_23_14__4_28_PM-4.png not found



I found it in the backend and clicked the "Product Images" tab:

Attachment ScreenShot2014-02-23at4.30.31PM.png not found



Now, scroll down and pay attention to the "Used thumb url" field:

It says: (Default URL) images/stories/virtuemart/product/resized/7107_300x300.jpg

Attachment Pasted_Image_2_23_14__4_31_PM-3.png not found



but it should be: images/stories/virtuemart/product/resized/7107_300x300.jpg

I manually corrected it

Attachment ScreenShot2014-02-23at4.32.59PM.png not found



and clicked SAVE button:

The result:

Attachment Pasted_Image_2_23_14__4_33_PM-4.png not found



I don't know where that (Default URL) text comes from to the beginning of the field. I have really no idea. But you need to delete that from the path and correct the thumbnail image path.

Regards,
Support
Last Edit: 7 years 9 months ago by Support.
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Images are not loading 7 years 9 months ago #8722

I think I know where it comes from this problem, I installed your template CleanMart, and i change the size of thumbnails, i deleted the resized subdirectory to recreate the thumbnails, but the additional small images that are the products page could not see, i deleted the file_url_thumb field content from table virtuemart_medias... and works fine

And it seems that if the field is empty virtuemart do that ;-)

Thanks for your great support
Manuel
The topic has been locked.

Images are not loading 7 years 9 months ago #8732

It is good to hear that you found an easy way to reset that field.
Otherwise it would take lots of time to do it one-by one.

Case solved. Topic is closed.

Regards,
Support
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