Oops that's little weird. Apparently something is wrong and I need to investigate your case deeply to figure out what it is.
Normally, it should have been like this:
Attachment ScreenShot2016-11-09at11.38.25PM.png not found
and i will take a look at your website ASAP.
<< Enter your Order ID >>
[forum URL -- don't touch]
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>