hmm, this doesn't make sense to me. i should better see your site.
I will investigate your case ASAP and fix if needed.
<< Enter your Order ID >>
[forum URL -- don't touch]
[The URL(s) to see the failure on your website]
<< i.e: www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>