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Use this Category for your support questions about Virtuemart Fancy Product Slider (SKU# FLEX-00004)

TOPIC: Cannot Activate Fancy Slider Module

Cannot Activate Fancy Slider Module 5 years 11 months ago #13453

To validate your license, fill the form below and click Validate button

This does not work, when i fill in my account and product order.
Then the module is closed and is locked.. See Pics.
When i try again same thing happens.

Is my order number correct in your system ?

Thx, Denis

www.curioza.com
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Cannot Activate Fancy Slider Module 5 years 11 months ago #13460

Hi Denis,

I need to investigate your case deeply to figure out what goes wrong. Please fill out this support-request-form below and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.

Order ID:
<< Put your Order ID here >>

Problem:
www.flexiblewebdesign.com/forum-virtuemart-fancy-product-slider/3169-cannot-activate-fancy-slider-module

Joomla Administrator Credentials:
<< Put here: Your Joomla Administrator's URL & Username & Password >>

regards.
Last Edit: 5 years 11 months ago by Support.
The administrator has disabled public write access.

Cannot Activate Fancy Slider Module 5 years 10 months ago #13504

hi,

Your Joomla Backend template is problematic. There is a jQuery Conflict problem caused by scrollspy() plugin (i don't know what that plugin is though).

Attachment ScreenShot2015-12-28at11.42.40PM.png not found





The "Validation" works based on AJAX loading, since the jQuery is problematic the AJAX loading wasn't running.

I fixed the problem by temporarily changing the Backend Template from Isis to Hathor from Template Manager.. Then validated the Fancy Slider Module and then got back to Isis again. Since, you don't need to validate again, you will be good to go. But keep this in mind. you can fix it by the same method if ever you have to (by the way, i just noticed, the default Joomla backend template name is ISIS.. what a bad name, unfortunate coincidence ;))

regards.
Last Edit: 5 years 10 months ago by Support.
The administrator has disabled public write access.
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