I paid for the unlimited domains and 6 months of updates but I cannot redownload. Please help.

ORder no. XXXX

ADMIN: Don't publish your order number in the forum, as this forum is open to public. We (administrators) have access to find your order number in our backend, by using your forum username.

Hi,

Sorry for the trouble, it happens sometime because the download managers request parallel download links to increase the download speed, and each parallel download requests are counted as 1 download by our backend. (You are allowed to download the package from our server 999 times maximum)

I have re-activated your download link and reset your download limit back to 999 times. Your download link will be valid until Thursday, 16 October 2014

If this happens again, let us know.

To avoid this issue, don't use Firefox to download the extension from our backend, but use Chrome, Safari or IE. [/b[

Regards,
Support