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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: litle problems

litle problems 11 years 4 months ago #1476

Hi and thanks for this great themes.

I have some problems Maybe of understanding ...

capturea.PNG


Why did these big Blank space on the left top ...?

What is this grey part at bottom on product details ?

imagine its your catalog product .. you will easily understand its not really perfect ..as présentation.

Thanks.
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litle problems 11 years 4 months ago #1477

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litle problems 11 years 4 months ago #1480

Why did i have the cart Add button in product view ? i have turn it off in the plugin Flexi and virtuemart is in catalog product mode ...
how disable the Cart in product view ???

And pliz help about the Blank space at left ... and at the bottom this grey box is for what for ???
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litle problems 11 years 4 months ago #1528

Hi,

If you have used "firebug", you would have found the source of the problem in couple seconds.
For more info about "firebug" (where to download it, how to use it) refer to this tutorial:
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/342-using-firebug-for-customization-or-troubleshooting

About your problem, open this CSS file:
www.kubevent.fr/templates/rt_ionosphere/css/demo-styles.css

find these CSS rules:
body .floatleft {float: left;margin-right: 15px;margin-left: 0;}
body .floatright {float: right;margin-left: 15px;margin-right: 0;}

change them with these:
body .floatleft {float: left;margin-right: 0px;margin-left: 0;}
body .floatright {float: right;margin-left: 0px;margin-right: 0;}

the result will be:

Attachment PastedImage121012625AM.gif not found



Regards.
Forum Support
Last Edit: 11 years 4 months ago by Support.
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litle problems 11 years 4 months ago #1529

About the other question:
look at the screenshot:


Attachment PastedImage121012630AM.gif not found



Regard.
Forum Support
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litle problems 11 years 4 months ago #1540

support wrote:
Hi,
If you have used "firebug", you would have found the source of the problem in couple seconds.
Regards.
Forum Support

I am using Chrome and i am using the "option dev tools like firebug" .
Sorry but if i pay for a working theme its because i am not DEV .. so sorry for me to be a noob but sometimes its really amazing how dev talking to noobs or custumers ... sorry for being annoying ...

Thanks for the help.

It seems it rest few problems if you could explain me .. thx on advance ...

As i see on your screen it seems working here on your side with firefox maybe ?? i am using chrome maybe its a Chrome problem ?? or plugin i doesn't know where searching ....

This is a screen of what i have after apply your advise modifications :

Attachment Capture.PNG not found



1 - Why couldn't see any icons on my side ? chrome problem ? you seems to see it on your screen and i can see them on an ipad with safari.

2 - same for the manufacturer images

3 - Pdf seems generate a white page o,n my side .. is it a configuration problem on my client chrome side ? or is it a problem on the website ?

Thanks for all your returns.

Regards.
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litle problems 11 years 4 months ago #1542

It is a "manufacturer logo"

1- Disable "show manufacturer logo" through "Flexible VM2 Template" plugin. (both for product details layout and category browse page layout)
OR follow this tutorial to show your manufacturer logo:
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/250-tutorial-how-to-show-manufacturer-logos
(of course you have to upload some logos to your manufacturer)

2- these are the icons that are generated by addthis.com, if they don't get appeared screen, don't blame us but blame addthis.com, because we generated those buttons through addthis.com and pasted the codes to our VM Template (without touching it), you can try another service, such as sharethis.com, which basically works the same way..

The PHP file you need make edit is this:

ROOT/templates/<yourjoomlatemplate>/html/com_virtuemart/productdetails/default.php

and look for "addthis" text in this file, you will find the HTML code that was generated from addthis.com, just replace them with the new one you just generate from sharethis.com.

OR, you can manually generate those buttons from FACEBOOK's and TWITTER's developer pages. And use the official codes instead using sharethis or addthis services.

3- Generating PDF of the page has nothing to do with our VM Template, it is a feature that comes with Virtuemart, And this is how it works, i know, it works creepy but this is what it is. If you check our DEMO you would see; It is also same in our DEMO as well.
Last Edit: 11 years 4 months ago by Support.
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litle problems 11 years 4 months ago #1576

ok thanks for all the answers .. for the pdf i havent found a solution ..

When you make a search in the searchbox it look strange its a css problem ... but ...

If you have an idea ...

for example :
www.kubevent.fr/index.php/materiel/search?keyword=barco&limitstart=0&option=com_virtuemart&view=category

to see the problem ...

thanks for your time .
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litle problems 11 years 4 months ago #1600

If you were using "firebug" plugin, you would figure out those CSS layout issues and manage to solve them in couple seconds.
(refer to this page for more info about firebug: www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/342-using-firebug-for-customization-or-troubleshooting)

This kind of thing can happen, either due some CSS rules in your joomla template or something else. But those are really minor issue and can be solved very very easily with the help of Firebug.

First install the "firebug" plugin to your Firefox, play around with it little bit, then Look at the 2 Screenshots below and see how efficiently i used the "firebug" to fix your problems:


Attachment PastedImage121212119AM.gif not found



And

Attachment PastedImage121212122AM.gif not found



Regards.
Forum Support.
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litle problems 11 years 4 months ago #1623

HI and thanks .. your forum had experiment some bugs in the past week it seems ...
you link a second image could you relink it ?

And thanks for this help.

I want to understand something ... after many hours of testing ... i dont understand something :

1 - Where are these informations ?
- About Custum fields or which is "custom fields"
- In the admin virtuemart area you can see this :

Attachment Capture_2012-12-14.PNG not found



Where could i see these information in my puremart template in the detail view of the product ....
I couldnt see it nowhere ...


2 - About Custom fields I just and some extra Data chain text like résolutions .. Technology ... etc for a projector for example . But when i have some extra custom field in this area :

Attachment Capture2.PNG not found



Where did i have to see them in Puremart for the moment ?? i couldnt see anywhere ..
So i decided to make your advise here :
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/294-how-to-move-qspecificationsq-tab-to-footer-tabs#1160

But i never see any custom field i have created ...

Pliz coul you try to explain me ...??

Thanks for all your time ... its really complicated to understand where field is where in template ...
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litle problems 11 years 4 months ago #1637

Hi,

1- these information wasn't supposed to be displayed in the product details page. They are exist in case if you use an official shipping plugin (like UPS or USPSP) then those parameters will be used to calculate the shipping rates. (but official shipping methods don't use the sizing parameters, weight is being used).

Simply don't care about them much and leave them blank or 0 (ZERO). (except the weight if you are using (or planing to use) a weight dependence shipping rates method.

If you want them to be seen by your buyers and if those are important DATAs for your products, then include those information in the "product description" field.

2- Please refer to TUTORIAL.PDF and look at the 10th page. Creating a TAB something like "specification" as you see in our DEMO has been explained in the TUTORIAL.PDF, please follow the same steps.
You should type "ontop" to the "position" field, in the Non-Cart Custom Field. Just follow the steps that are explained in the TUTORIAL.PDF.

Regards.
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litle problems 11 years 4 months ago #1647

1 - Customs Fields :
Thanks i have understand how its working .. or in the way for .. thanks you :)
There is only a Bug on VM i think but i don't think it can be corrected in the template .... When you order your custom field example Custom 1 Custom 2 etc in the admin ...it appear in a different order in the template ... its really annoying.. but maybe you see that on your side ? i think its a VM problem ..

2 - After Updating VM to 2.0.15d
I have recently uppgrade VM2 to 2.0.15d (Just for info all the template seems working but i couldnt be a good feedback on it because this patch talk about price differences and havent test this part for the moment. )
(LInk for info forum.virtuemart.net/index.php?topic=110743.0)

Only one problem Strange ... maybe they change something ...

when you choose what you advise in tutorial, (i have choosen flexv2) for product view but now its seems take only default.php always as template for product view ..even if you override in the product setting itself.
Not really a problem for me because its the one i have change for. Just to advise you.


3 - Ask for price Bug ? or Template issue ? or VM issue ?

Let me know just a last thing :

when you click for "Ask for price" if you havent put any price return to an error 500 after send the form .
Could you say me what could be wrong or which file edit ?

this is a link for the test :
www.kubevent.fr/index.php/video/2012-11-12-14-57-57-460/barco-hdq-2k40-detail/askquestion?tmpl=component



Thanks.
Last Edit: 11 years 4 months ago by emmanuel Pleau.
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litle problems 11 years 4 months ago #1655

Hi,

VM2.0.14 is still the most recent version (officially) for Virtuemart. Virtuemart2.0.15b is pre-release. Once the VM2.0.16 is released officially and we see the "notification box in the Virtuemart component through joomla admin backend. Then we install the new version, see if our VM Template fails to work in some sections, run tests and we patch our VM Template if necessary to make it compatible with VM2.0.16. For now, since the VM2.0.16 hasn't been released yet, we don't need to take any action. My advice to you would be; don't update your Virtuemart until you see "update notification box" tells you to update your Virtuemart in the Joomla backend.

To fix the 500 internal server issue, first try this:
Disable our VM Template and see how things go with the original Virtuemart. To disable our VM Template (temporarily)
change this folder name:
kubevent.fr/templates/rt_ionosphere/html/com_virtuemart
to
kubevent.fr/templates/rt_ionosphere/html/com_virtuemart2

Then browse your Virtuemart in the website, you will see you are using the original Virtuemart now. Try again to send the inquiry through "ask a question" and see it works now. IF you still getting "500 internal server" issue, then it means, the problem has nothing to with our VM Template. So try to check your mailing settings through joomla Global Configuration. Try "PHP Mail Funciton" for Mailer. That 500 internal server issue might be related to your Server Mailer. (i am just guessing, i can't be sure).

Regards.
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litle problems 11 years 4 months ago #1675

1 - What a Boringggggg Day :) (Projecting me on the future ...)
Ok its an amazing way of finding a way to work with virtuemart ....
You finish to have something working ... and VM update .. Your favortie flexibledesign make another update and all you work of modify your template is reset and your month of job is reset ...

I will make a total confiance in YOUR advise ): But its really urgent now for me to have a stable production bundle ... i know you make a very hard job ... and for me it took me thousand more hours to have all working .. because its the same with joomla..and i am surely not experimented as you are eheh :)

I am trying to find the best way for not upgrading all at the same time in order to find a BUNDLE who just simply working ..sometimes Joomla is really boring ...too much strange way of working .. for the final user ..you have to follow hundreds forums .. components .. templaters ... really long time job for the final user ...

For resuming ... :)

How can i safely go in the good way to finally have something working well :) But its not your fault :) i just have to point on the good way of follow all of this to have my production website working ..

2 - BE Happy ..And back to work on all of this ):): Could you try advise me on objectives to arrive something ? i resuming all my things :

I have to back to the last stable version 2.0.14 ==>How ? is the liveupdate installer in the VM backend will downgrade to 2.0.14 ?

I am lost ... i will wait for your answer after i will see what problem we will stay ...

In my head : "Ask question Bug ..and its not template problem" but if its bug .. how to disable it for the moment to have all working
Another BORING point is this really buggy orders of the custum fields .... another time VM bug i think they really boring to make a stable version with a lots of bugs like that ...
And the final thing would be the problem i have discovered with the SEarch fields .. i will explain it after we will go back to 2.0.14 so ..because i doesn't know if its a template problem.

AND THANK YOU VERY MUCH for your support.... i am working all Days to have an all site working before the next Year ..........
Last Edit: 11 years 4 months ago by emmanuel Pleau.
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litle problems 11 years 4 months ago #1680

support wrote:
Hi,

VM2.0.14 is still the most recent version (officially) for Virtuemart. Virtuemart2.0.15b is pre-release. Once the VM2.0.16 is released officially and we see the "notification box in the Virtuemart component through joomla admin backend. Then we install the new version, see if our VM Template fails to work in some sections, run tests and we patch our VM Template if necessary to make it compatible with VM2.0.16. For now, since the VM2.0.16 hasn't been released yet, we don't need to take any action. My advice to you would be; don't update your Virtuemart until you see "update notification box" tells you to update your Virtuemart in the Joomla backend.

For this How safely back to the version 2.0.14 ?
support wrote:
To fix the 500 internal server issue, first try this:
Disable our VM Template and see how things go with the original Virtuemart. To disable our VM Template (temporarily)
change this folder name:
kubevent.fr/templates/rt_ionosphere/html/com_virtuemart
to
kubevent.fr/templates/rt_ionosphere/html/com_virtuemart2

Then browse your Virtuemart in the website, you will see you are using the original Virtuemart now. Try again to send the inquiry through "ask a question" and see it works now. IF you still getting "500 internal server" issue, then it means, the problem has nothing to with our VM Template. So try to check your mailing settings through joomla Global Configuration. Try "PHP Mail Funciton" for Mailer. That 500 internal server issue might be related to your Server Mailer. (i am just guessing, i can't be sure).

Regards.

I figure it out !!!! but need you to solve one part :

look at my screen :

Attachment Capture_2012-12-18.PNG not found



If you choose to check the "Askquestion" its working if you doesnt check it it go to a 500 error.

I have made many tests and this is the reason .

Now .. in your template if there is no price it make a button "Price on demand" who pop up the form "Ask a question" right ?

1 - How to keep this fonctionnality (Price on demand ) in your template without have it 3 times...? Because if i doesnt check the "Ask question function because i doesnt want it .. it will make the 500 error another time ...

Attachment Capture1.PNG not found



2 - for this form popup how to back to the orginal one as template for just the pop up form for this or where arrange it ?
Because its better on my site on the original one than on this one .. i doesnt know why. Maybe because of my rocket template influate on it ?

3 - The actual mail generated by this look like that :

Attachment Capture2_2012-12-18.PNG not found



=>With a subject "Ask a question" even if you have choosed "Price on demand" on this case it would be better to have something in subject like .. "Price required on [product]
=> Without any logo
=> i would tweak the css which one is it ?


Thanks for the help :))
Last Edit: 11 years 4 months ago by emmanuel Pleau.
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litle problems 11 years 4 months ago #1694

Hi,

It is just my mistake that i didn't think about it, YES. you must have the "Ask a Question" option ENABLED. Otherwise, you wouldn't give the permission to your Virtuemart to send email through the frontend.

"Ask for price" is just another version of "Ask a question". Because it is an "asking question" about the product.
So basically they are the same exact thing.

As far as I understood, you want to disable "ask a question" links, but you want to keep "Ask for price". Am i right?
First of all, in your VM Configuration, enable the "Ask a question" option.And have it always enabled.

Then (by coding changes) manually disable all the links for "ask a question". So actually you will be disabling this option from your website, but the "ask for price" will be there (in case the price is ZERO)

Just follow my steps one by one to disable the "ask a question" links (one at the right-top, and the other one that is located in the footer TAB section)

First of all; Open this PHP file:
ROOT/templates/<yourjoomlatemplate>/html/com_virtuemart/productdetails/default.php

1- Find this line (line 327th):
<?php // Ask a question about this product
	if (VmConfig::get('ask_question', 1) == 1) {  ?>
    		<a class="ProductDetailsAskQuestion" href="<?php echo $url ?>" <?php  if (!($parameter == "quicklook")) { ?>rel="facebox" rev="iframe|550|900"<?php } ?> ><?php echo JText::_('COM_VIRTUEMART_PRODUCT_ENQUIRY_LBL') ?></a>
<?php } ?>
Remove it completely.
(this would eliminate the "ask a question" link that is located at top-right side)

2- Find this Line (765th line)
<?php if (VmConfig::get('ask_question', 1) == 1) { ?>
            <li><a href="#" rel="askquestion"><span><?php echo JText::_('COM_VIRTUEMART_PRODUCT_ASK_QUESTION'); ?></span></a></li>
<?php }?>
and
Find this Line (866th line)
<?php if (VmConfig::get('ask_question', 1) == 1) { ?>
	<div id="askquestion" class="tabcontent">
	<?php	echo $this->loadTemplate('askquestionform'); ?>
    </div>
<?php } ?>

Remove them completely. This will eliminate the "ask a question" form that is located in the TAB section in the footer.

So by these changes, you will have only 1 "ask a question" link which will be the "Ask for Price".

About the mail you have received. Our VM Template has no influence on the email layouts, that email was generated by your original Virtuemart. But you can edit it by looking at this file:

ROOt/components/com_virtuemart/views/askquestion/tmpl/mail_html_question.php

But this is the core PHP file of Virtuemart, so once you make some changes on it, your changes will be retrieved once you update your Virtuemart. BE AWARE OF THIS FACT. And if you don't have any experience on PHP, i would recommend you not to touch it though.

And finally about going back to VM2.0.14, just don't do it now. IF everything works just fine with your Virtuemart stick with yours. But in the future don't install the pre-release version, and don't just install the new version of Virtuemart in your live server (not even the official releases). I would suggest you to install your website in a TEST server for running tests, because i am seeing you have purchased our VM Template with "single domain + No future update" license, which means, if our VM Template fails to work in some section with VM2.0.16 and we update our VM Template, you won't be eligible to receive the update. VM Developer sometimes play things around and change some variable which affects templates, therefore our VM Template fails to work in some section and an update become a necessity. We usually do these update in 2 days after a new version of Virtuemart officially launched. But only the developer license owners who bought our VM Template with developer license are eligible to receive those updates from us. You have bought our VM Template as "Fully compatible with Virtuemart 2.0.14".. I can't guarantee you that it would work with VM2.0.16, it might though, i just don't know.. because I really don't know what is going to change in VM2.0.16.. understand my point?

Regards.
Forum Support.
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