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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: Ask a Question fails

Ask a Question fails 7 years 3 weeks ago #11221

I wasn't aware of this, but our Ask a Question tab form hasn't worked since installing PureMart.


It was working before PureMart, and we changed no VirtueMart settings:
Configure / ShopFront / Ask A Question is on
Shop / ShopperInfo / is Admin, Email is set correctly, User is not blocked & set to receive email
_virtuemart_vmusers is_vendor = 1 and virtuemart_vendor_id=1
PureMart Ask Question link is off, tab is on.

The host says default sender needs to be set in php.ini, but the form worked before.
The administrator has disabled public write access.

Ask a Question fails 7 years 3 weeks ago #11244


What happens if you try to disable the PureMart temporarily?

Open your FTP, rename this folder:
to this:

Then; browse any product: fineleatherfurniture.com/leather-furniture/sofas-and-loveseats/100-1004-83-albany-leather-sofa-detail
You will notice you are no longer using PureMart. It is the default Virtuemart layout. Fill out the "Ask a question" form and see if you will get the email this time.

- If you still don't get the email;
It means the issue has nothing to do PureMart. I would recommend you to check your Joomla Email Sending settings. Try using SMTP if your server supports, because it is the best way to send email through website. PHPMail() causes some problem in some servers. (such as; senders need to be predefined and should be same as website domain etc..)

I don't think so but --- If you get the email properly after disabling PureMart;
then it means PureMart is responsible for this issue. Provide me your:
- FTP Credentials
- Joomla Admin account
and let me resolve this problem for you.

Last Edit: 7 years 3 weeks ago by Support.
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