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Use this Category for your support questions about Responsive Joomla Virtuemart Template - CoolMart (SKU# FLEX-00014)

TOPIC: Error 4 digit code, unable to login in admin side.

Error 4 digit code, unable to login in admin side. 4 years 1 day ago #15407

Hello,

We are experiencing problems with our website: journeytoys.ae/

We get this message: ERROR: Your Username or Order Number is missing. These are requirement DATAs for license validation.
Please open template settings through 'Joomla! Template Manager' and enter your flexiblewebdesign.com username and 4-Digits Order Number that you have got when purchased this template. Make sure you type them correctly! Have them entered alway, even though you are in your localhost or in a testing-server to avoid possible taken down.

Also we are unable to login the administrator's side of the website, when we want to login with our admin credentials we get this message: Username and password do not match or you do not have an account yet.

Tried to change the administrator's password in phpmyadmin but no luck.

Thank you for the advice.
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Error 4 digit code, unable to login in admin side. 4 years 51 minutes ago #15411

Hi,

You have to login to your joomla administrator dashboard, open the "Flexible VM2 Plugin" and enter the username/order number to plugin. Then, this message will go away.

To access to joomla backend, try this credentials:
username: admin
password: 123456 (or 132456)

If those won't work. Then, follow this tutorial below to recover the administrator password: docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F

If still no luck, try re-installing the CoolMart using the QuickStart package again. During the installation, in the 2.step, you will be asked to enter the admin password. Enter your "new" password to that field.

Regards.
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