On Saturday, 23 November 2013 I purchased the clean mart with 6 month download and I'm not able to download the actual version in my account.

Yesterday i asked for a download link! How many days or weeks I have to wait for such a simple request?

Hi,

By default you are allowed to download the extensions 999 times from our server (until your subscription - 6 months is expired)
But this fail sometimes. This 999 is elapsed quickly (I know no one will ever download anything 999 times, that would be insane).

We are suspicious that this caused by the download managers. Because download managers are making parallel downloads to increase the download speed, and each of those parallel requests is count as one by our backend system. So actually users use couple hundreds each time the extension gets downloaded.

Sorry for the trouble, and i am resetting your download status again. Please don't use any 3rd party download manager but use the built-in download manager that comes with your browser.

Case solved. Topic closed.

Regards.
Support