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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: Didnt get a download link...

Didnt get a download link... 11 years 3 months ago #2139

I might be stupid, but I have been all over looking for a download link. Could you please provide me with info on how th download the item I just paid for? I sent you an email as well.

Order Number: XXXXXX (don' publish your order number, your forum "username" is enough for us to gather your order information.)

Thanks, Chris.
Last Edit: 11 years 3 months ago by Support.
The topic has been locked.

Didnt get a download link... 11 years 3 months ago #2140

Hi,

Sorry for the trouble.
We were doing our (monthly) scheduled security check in our backend system, during this process, we have disabled the API connection between our backend and paypal. This is why your order wasn't automatically updated even though you have paid. Sorry for the delay.

But the process has been completed now. And couple minutes ago i MANUALLY changed your order status from "pending" to "confirmed".

You should be receiving the download link momentarily in your email box.

Regards.
Last Edit: 11 years 3 months ago by Support.
The topic has been locked.
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