Hi Eleni sorry about it. You are right, we have been very slow answering support inquiries in the last 2 months. This year summer vacation has lasted little longer. Our support crew is reuniting though. There shouldn't be any delay or slowness no longer.
By the way, i posted a reply to your previous topic:
www.flexiblewebdesign.com/forum-joomla-virtuemart-template-sportmart-support/3063-preorder-question
Currently I am waiting your response. I will be around all day tomorrow. If you get back to me; i will take a look at your case and try to resolve your problem ASAP.
FYI: Please provide me:
- "Joomla Admin Account" (username and password)
- "FTP Credentials" (ftp host, ftp username, ftp password, ftp port)
to fasten the support process
I have sent an email to you. You can reply my email provide me the administrator credentials.
Regards