Hi Primeiro,
You can freely use our forum to get general support about general VM issues. But we provide 1-an-1 free-support only to our customers. Also, we don't cover any general VM related problems. You have to have installed one of our templates/modules. We support only our templates/modules.
I have checked your profile and i am seeing you are NOT one of our customers, there are no product associated to your profile; thus i can't provide you a free support about your issues.
Regards.