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Use this Category for your support questions about Virtuemart Zoom Effect(SKU# FLEX-00005)

TOPIC: Zoom Effect Disappeared

Zoom Effect Disappeared 5 years 8 months ago #13894

Hi

We bought and uploaded your extension - which worked perfectly a while ago.

The owner of the site realised that the zoom effect & the small images isn't working anymore. We did not work on the website, and she is too afraid to touch anything - in other words, no one did anything on the plugin (which is still ENABLED).

Could this have happened after she upgraded her Joomla version?

We still need the extension to work - how do we get the zoom effect back & why do some of the smaller images not appear anymore?

Website: www.mischi.co.za
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Zoom Effect Disappeared 5 years 8 months ago #13903

That's so weird. From what version to what version did she upgrade the Joomla? (From j2.5 to j3.4.x ??)

Make sure, the "Enable Zoom Effect?" parameter is set to YES in Flexible Zoom Effect plugin backend.

IF that parameter is set to YES already, then I need to investigate your case deeply to figure out what goes wrong. Please fill out this support-request-form below and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[Order ID]
<< Enter your Order ID >>
 
[forum URL -- don't touch]
http://www.flexiblewebdesign.com/forum-virtuemart-zoom-effect/3297-zoom-effect-disappeared
 
[The URL(s) to see the failure on your website  -- don't touch]
http://www.mischi.co.za/index.php/baby-bags/classic-collection/classic-baby-bag-detail
 
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
 
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>

Regards.
Last Edit: 5 years 8 months ago by Support.
The topic has been locked.

Zoom Effect Disappeared 5 years 7 months ago #14024

Hi

Just upgraded from Joomla 3.5.x - send an email with the requested info attached this morning.

Thanks!
Jacs
The topic has been locked.

Zoom Effect Disappeared 5 years 7 months ago #14026

I just fixed the problem on your website and sent you an email to explain "the reason".

Please see my email to avoid this problem ever happens again.

Case solved, topic is closed.

Regards.
The topic has been locked.
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