We bought and uploaded your extension - which worked perfectly a while ago.
The owner of the site realised that the zoom effect & the small images isn't working anymore. We did not work on the website, and she is too afraid to touch anything - in other words, no one did anything on the plugin (which is still ENABLED).
Could this have happened after she upgraded her Joomla version?
We still need the extension to work - how do we get the zoom effect back & why do some of the smaller images not appear anymore?
That's so weird. From what version to what version did she upgrade the Joomla? (From j2.5 to j3.4.x ??)
Make sure, the "Enable Zoom Effect?" parameter is set to YES in Flexible Zoom Effect plugin backend.
<< Enter your Order ID >>
[forum URL -- don't touch]
[The URL(s) to see the failure on your website -- don't touch]
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
[FTP credentials](Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>