First of all, really sorry for the delayed response. Support crew is on summer vacation thus it causes some delay on replying inquiries.
I left alone and trying to catch up. But, starting from August 15, vocations will be over and everything will be get back to normal like before. Normally our support-get-back time is within 2 business days.
Are you working in a live server?
Provide me a URL where i can see this failure.
Regards