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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: 502 Bad Gateway

502 Bad Gateway 6 years 11 months ago #15004

Hello!

Yesterday I bought Your template CleanMart.

When I try to install plg_flexibleTemplate I get an error:

Bad Gateway

The proxy server received an invalid response from an upstream server.
Additionally, a 502 Bad Gateway error was encountered while trying to use an ErrorDocument to handle the request.

Please help.

Regards,

Miha
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502 Bad Gateway 6 years 10 months ago #15013

Hi,

This sounds like a "server" related issues. Make sure your Joomla is setup properly. Via Joomla Global configuration, make sure the "temp" folder is pointed properly in your server and make sure that folder is owned by the server -- owned by "www-data" not by the "root".. You may also check if you can upload and install any other module/components or plugin. What happens if you try to install a different module/components or plugin? They all installed just fine?

Regards.
Last Edit: 6 years 10 months ago by Support.
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502 Bad Gateway 6 years 10 months ago #15017

Hi,

I tried to install some other modules, and some of them did not install. Then I deleted the site (I am doing these updates on my test page) an installed a new backup. I installed a couple of module, plugins, and the installations vent well. But when I tried to install the plg_flexibleTemplate it has redirected me to the site (not administrator). I forgot to mention I already have Installed an older wersion of the template.

When I remove the old plugin and try to install the new one it still doesnt work. But when I install the old plugin back, the installation goes fine.

Any ideas?

Thanks for the support in advance.

Regards
The administrator has disabled public write access.

502 Bad Gateway 6 years 10 months ago #15028

Hi,

Hmm..I need to investigate your case deeply to figure out what is happening. From what you said; it is little hard to figure out. Please fill out this support-request-form below, email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[forum URL -- don't touch]
https://www.flexiblewebdesign.com/forum-virtuemart-template-support/3589-502-bad-gateway
 
[The URL(s) to see the failure on your website]
<< i.e: www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
 
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
 
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>

regards.
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