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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: Problem with customer registration

Problem with customer registration 7 years 2 months ago #14826

Hi,
I set ModalPopup for Registration/GuestCheckout/Edit Forms on checkout page "NO", but popup still appears (see attachment "immagine.jpg").
This is not a big problem. The problem is that, if there's an error in inserted data, a standard page without popup is visualized and after captcha there's no the button "register and buy" (see attachment "immagine2.jpg). So, a customer can't register.

Best regards,
Maurizio
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Problem with customer registration 7 years 2 months ago #14835

Hi,
nobody can help us?
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Problem with customer registration 7 years 2 months ago #14837

Hi,

Hmm. i understand what you are saying. The "register" button should be visible in the next page (in case there is an error in any field) But I don't see this behavior in the CleanMart. You can check it out the live demo:
demo.flexiblewebdesign.com/cleanmart/index.php?option=com_virtuemart&view=cart

What version of CleanMart are you using?


Regards
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Problem with customer registration 7 years 2 months ago #14864

Hi,
in demo, in case of error, it remains in popup showing all missing data. In our case, a new page (not a popup) is shown.
Version is 3.9.7.

Thank you.
Regards,
Maurizio
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Problem with customer registration 7 years 2 months ago #14878

Hi,

Can you provide me a URL where the "register" button gets hidden? I need to see the problem on your website, in action.

Regards
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Problem with customer registration 7 years 2 months ago #14890

Hi,
go to test2.katuma.it, insert an item in the cart (in italian "nel carrello") and go to check out ("vai al carrello").
In the cart page click "Registrati e acquista". When popup appears you can confirm without insert any data clicking on "registrati e acquista" in the bottom.
You'll see that a new page is shown and there's no button to confirm the registration.

Regards
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Problem with customer registration 7 years 2 months ago #14891

Hi,
after other tests I found that then visualizated the page without buttons, if I close the box with error description (in the top of page), the button appears in bottom of the page.
The problem is that the custimer can not know to close the box...
But, in any case, if there are errors you should not go out from the register popup.
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Problem with customer registration 7 years 2 months ago #14892

Hi,
I found the problem in the page without button.
The form is in "<div class="modal-body">".
The class modal-boby is in template bootstrap.css:

.modal-body {
padding: 1%;
position: relative;
max-width: 400px;
width: 98%;
}

I removed max-width and now the button are displayed.
So, remains the problem that the system when there is an error leaves the popup.
Regards.
Maurizio
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Problem with customer registration 7 years 1 month ago #14931

Hi,

Thanks for the update. Either there is an error; or everything is okay... it is normal if it leaves the popup after submiting. It has to be; because the "target" of the form is out of the scope of our template. Thus; we can't validate the form. Virtuemart does. If we don't force the shopper to leave the popup after clicking the submit button; the popup won't disappear even after registration is completed.

So; after clicking the SUBMIT button; if everything is okay and registration is completed; shopper returns to shopping cart page, if anything is wrong; a new standalone page (no popup) appears and asks shoppers to fix the wrong field(s). In that page; after clicking SUBMIT; if the registration is completed; shopper will return back to shopping cart page anyway.. So; in the result, if shopper is able to complete the registration; he/she returns back to shopping cart page (which is the most important thing)

Regards.
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