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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: Checkout problem, user details form layout

Checkout problem, user details form layout 7 years 11 months ago #14115

Hi, I have problem in checkout step where user gives address etc information. After I click Register and buy or Buy without registering, I get page like in attached picture. Should it be pop up window? I can't solve why it is not working.
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Checkout problem, user details form layout 7 years 11 months ago #14126

Hi,

It is obvious that you are suffering from a jQuery Conflict. This conflict causes the popup jQuery plugin not to work properly. Once you resolve the jquery conflict, everything will be good to go. These conflicts usually caused by loading multiple jQuery Libraries, or using no.Conflict() method in a wrong order in any given page (out-dated 3rd party components/plugins are causing those problems)

The easiest way to resolve jquery conflicts has been explained in this topic:
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/523-the-easiest-way-to-solve-jquery-conflict-issues

FYI: After installing the plugin, make sure to set the jquery version to 1.11.3 (Joomla3 requires jquery1.11.x)

Attachment Pasted_Image_4_21_16__6_37_PM.png not found




Regards.
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Checkout problem, user details form layout 7 years 11 months ago #14135

Hello again Support :)

I received this answer in a previous query that has since closed. I have subsequently downloaded, applied the jquery easy plugin and version settings to my dev site and enabled the plugin; it completely disabled the cart functions (nothing would add to cart, the dropdown icon wouldn't work, the add to cart button took one to the home page of the site). Took another look at it, changed the plugin ordering and some of the settings as per their documentation, and it was slightly better but I lost the (VM) popup on the add to cart, and the popup registration / guest form was still absent.... So I have disabled the jquery easy plugin again.

On my live site, everything works just fine with the prior Cleanmart Version (3.9.3), and I only encountered this problem with the Cleanmart upgrade on the dev site. (This was even prior to taking Joomla to 3.5.1 - on the dev site it occurred in J3.5.0 and Cleanmart 3.9.4; have now updated Joomla 3.5.1, VM 3.0.16 so everything is current on the dev site.)

The conflict problem seems to arise with this latest version of Cleanmart, and not with something that existed prior to that; it certainly isn't solved with the solution you are recommending by installing and activating the jQueryEasy plugin, and rather suggests some conflict with the latest version of this Cleanmart plugin. The jQueryEasy plugin could well just hide some deeper problem that should rather be solved. I am concerned to update Joomla and VM on my live site until this is resolved, and this is not optimal best practice for the site.

I have looked at the checkout page in firebug (allisone.dev101.co.za/my-cart), and see the following error:
TypeError: Virtuemart.updDynFormListeners is not a function
Virtuemart.updDynFormListeners();


I'm not sure if this could be causing of the issue of the lost popup modal? On examining the live site with firebug consol there is no such error evident. (allisone.co.za/my-cart)

Thank you,
Alison
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Checkout problem, user details form layout 7 years 11 months ago #14137

Hi,

Yes, you are right. Apparently your have already diagnosed the problem you have. That error message shouldn't be trowned and it's not a jQuery conflict; it is something else.


That error message:
TypeError: Virtuemart.updDynFormListeners is not a function
Virtuemart.updDynFormListeners();

Would appear if any of the following occurs:

1- you are using latest Virtuemart version with an older CleanMart version. If your VM is VM3.0.14 or VM3.0.16 you must install the latest CleanMart version (v3.9.4). See the release notes: www.flexiblewebdesign.com/forum-virtuemart-2-template-support/1379-cleanmart-updates-check-and-request

2- you have upgraded your CleanMart but your website is still using the old dynupdate.js file. To update that file, via FTP, find this file:
/templates/YOUR_TEMPLATE/js/dynupdate.js
and DELETE it. Then check your website again (this file will be automatically re-generated when you reload your website once) the console error message should be gone and everything should be good to go.

If still no luck, then let me know...

Regards,
Suppprt
Last Edit: 7 years 11 months ago by Support.
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Checkout problem, user details form layout 7 years 11 months ago #14141

Hi

Thanks - everything is latest version on the dev site.
I have done as you suggest, deleted the dynupdate.js file (and it regenerated on reloading as you said). The console error is now gone, but the popup modal still doesn't work for the registration pages. I also tried disabling it within the flexible template plugin itself, and reactivating it, but no change with all of that.

It looks as though the registration should work for me, but it would be great to have the modal popup working for it - very elegant and goes with the other modals for the items added etc.

Regards
Alison
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Checkout problem, user details form layout 7 years 11 months ago #14142

Hi im in the same case with exact same issues
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Checkout problem, user details form layout 7 years 10 months ago #14143

Hi Alison and Grano,

Can you provide me URLs of your websites? I need see your websites and check the browser consoles against any further jQuery conflict issues.

Regards.
Last Edit: 7 years 10 months ago by Support.
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Checkout problem, user details form layout 7 years 10 months ago #14144

Hi again

I seem to have managed to fix this (accidentally) by getting the Ask a Question function going - I had noticed it was also not doing what it was meant to do (not emailing or processing the query at all) so I read an older post on the forum somewhat related to that. In fiddling with the VM config, disabling the captcha/recaptcha setting and toggling non-logged in comments allowed / not allowed once or twice, I managed to get it working. I also switched off the tab option in the template, and then put it back again (seems the link is a better option without recaptcha as it uses the popup modal as well).

Thereafter, I added a product to the cart and tested registration - the modal popup appeared for both New and Guest checkout. Not sure if the issue had to do with a captcha/recaptcha conflict (it had been disabled in the Joomla config as it was the incorrect key for dev site, but set to enabled in VM config for questions and reviews) or was a delayed reaction to the fix you suggested above. I now need to implement all the changes on my live site, so am crossing fingers that it will all work out ok!

Hopefully it is something simple like this for Grano as well.

Thank you very much for your answers and support.
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Checkout problem, user details form layout 7 years 10 months ago #14153

It seems that I got this to work after deleting dynupdate.js file. But will see. If I use jquery 1.8, pop up works but with 1.11 and version 3 or anything else, pop up won't work. Flexible theme is latest version.
Last Edit: 7 years 10 months ago by Heidi Halonen.
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Checkout problem, user details form layout 7 years 10 months ago #14160

Hi,

Made the jQuery1.11.x and leave the website with the sates "while registration popup won't work". Then provide me the URL of your website's shopping cart page. Let me check your website against any console errors.

Regards
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Checkout problem, user details form layout 7 years 10 months ago #14166

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Checkout problem, user details form layout 7 years 10 months ago #14176

Hi,

Try this:

1- Open this PHP file: /modules/mod_flexible_vm3_cart/mod_flexible_vm3_cart.php

2- Find this line:
jQuery("div#flexible_remove").live('click', function() {

3- Replace it with this:
jQuery("div#flexible_remove").on('click', function() {

4- (within the same file) Find this line:
jQuery("body").live("updateVirtueMartCartModule", function(e) {

5- Replace it with this:
jQuery("body").on("updateVirtueMartCartModule", function(e) {


That's all. After this modification; you should be all good to go. (if not, let me know)

Regards.
Last Edit: 7 years 10 months ago by Support.
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Checkout problem, user details form layout 7 years 10 months ago #14188

Hi, I tried that. I still couldn't add products to cart. Nothing happened when I clicked add to cart -button.
Last Edit: 7 years 10 months ago by Heidi Halonen.
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Checkout problem, user details form layout 7 years 10 months ago #14205

hi,

See the screenshot:

Attachment Pasted_Image_5_19_16__9_57_PM.png not found




you are going to edit this PHP file: www.tapettikauppa.net/tapetti15/modules/mod_flexible_vm3_cart/mod_flexible_vm3_cart.php
Last Edit: 7 years 10 months ago by Support.
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Checkout problem, user details form layout 7 years 10 months ago #14210

Hi, I edited it but deleted that because it did not work! Now I have edited it again, and you can see it does not work. This template has been bought for long time ago but I haven't been able to make it work at all. Please, help asap!
Last Edit: 7 years 10 months ago by Heidi Halonen.
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Checkout problem, user details form layout 7 years 9 months ago #14237

Hi,

I need to investigate your case deeply to figure out what goes wrong. Please fill out this support-request-form below and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[Order ID]
<< Enter your Order ID >>
 
[forum URL -- don't touch]
https://www.flexiblewebdesign.com/forum-virtuemart-template-support/3347-checkout-problem-user-details-form-layout
 
[The URL(s) to see the failure on your website -- don't touch]
www.tapettikauppa.net/tapetti15/index.php?option=com_virtuemart
www.tapettikauppa.net/tapetti15/index.php?option=com_virtuemart&view=cart
 
 
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
 
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>

regards.
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