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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: CleanMart Install Help

CleanMart Install Help 8 years 6 days ago #13930

I am having trouble implementing the CleanMart template. I have installed the the joomla plugin and activated it successfully. I attached three graphics to this topic.

Graphic one shows I copied the folders and files into the correct folder as instructed in the tutorial.pdf

Graphic two shows the template displayed within joomla. The folders I added are not displayed in the template.

Graphic three shows virtuamart ship front settings. The option to change to CleanMart is not accessible.

What am I missing to have the Cleanmart Template implemented into my website?
Attachments:
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CleanMart Install Help 8 years 5 days ago #13944

Hi,

You won't see "CleanMart" in the virtuemart configuration as the page layout options (neither Category nor Product Details Page). You should choose either "No Override" or "Default", because CleanMart will become the "Default" unless you specially choose some another 3rd party layout.

What do you see when your browse your website's front-end? Nothing is changed on virtuemart pages? (as if you didn't install CleanMart at all)

Regards.
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CleanMart Install Help 8 years 5 days ago #13952

I was able to have cleanmart to be visible on my website but I am having an error displayed.

"ERROR: Username or Order Number is missing. These are requirement for validation.
Please Browse Plugin Manager through Joomla! admin panel, find the 'Flexible VM2 Template' Plugin and enter the flexiblewebdesign.com username and 4-Digits Order Number that you have got while purchasing this VM template. Make sure you are typing those correctly! even though you are in your localhost or in a testing live-server."

The plugin is installed correctly and states that it has been validated.
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CleanMart Install Help 8 years 4 days ago #13960

Hmm..

Thats little weird. Did you hit SAVE button at least once?

After opening the plugin and validating the template, hit SAVE from the top-left corner to save the plugin settings to your Joomla.

Regards.
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CleanMart Install Help 8 years 2 days ago #13974

I have and the plugin says it is validated.

What can I do to try and fix this?
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CleanMart Install Help 8 years 12 hours ago #13980

Hi,

I need to investigate your case deeply to figure out what goes wrong. Please fill out this support-request-form below and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[Order ID]
<< Enter your Order ID >>
 
[forum URL -- don't touch]
http://www.flexiblewebdesign.com/forum-virtuemart-template-support/3307-cleanmart-install-help
 
[The URL(s) to see the failure on your website]
<< i.e: www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
 
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
 
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>
 

regards.
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CleanMart Install Help 7 years 11 months ago #13994

I sent the E-Mail as requested.

I deleted the cleanmart plugin and reinstalled it. The message error is absent from most of the virtuamart paged besides the product pages now as listed in the E-Mail.
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CleanMart Install Help 7 years 11 months ago #14003

Check your inbox, i just replied your email.

Basically you have uploaded wrong files/folders. You are using VM3.x but you have uploaded the VM2.x files from the CleanMart.

Regards.
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