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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: Domain name

Domain name 6 years 4 months ago #12938

Hello,
You have recorded the extension for "gallery-cybele.com" like the first time. I've realized as I did the update site, the module does not work and I do not understand.
I have the same problem for the first time when I was recording the domain web address, you had recorded "gallery-cybele.com" instead of "galerie-cybele.com" is a French site not English. then it is "galerie-cybele.com".
Best Regards

Order Information
Order Number: 70887
Order Date: Wednesday, 31 December 2014
Order Status: Pending
Last Edit: 6 years 4 months ago by foued Khefif.
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Domain name 6 years 3 months ago #12957

Hi,
For over two weeks I solicitais your speech on a recording error at your level that is not my fault but yours, as for the first time with the previous version, but you don 'had answered, why?. I explained that it was GALARIE-CYBELE non-GALLERY CYBELE, that Cliff register. Website in French website, not English or American.
Regards
The administrator has disabled public write access.

Domain name 6 years 3 months ago #12961

Hi,

First of all, really sorry for the delayed response. Support crew is on summer vacation thus it causes some delay on replying inquiries.
I left alone and trying to catch up. But, starting from August 15, vocations will be over and this problem will be resolved. Everything will be get back to normal like before. Normally our support-get-back time is within 2 business days.

Please fill out this support-request-form below and email it to This email address is being protected from spambots. You need JavaScript enabled to view it.. I will install the ZoomEffect to your website ASAP and make everything ready to go.
Order ID:
<< Enter your Order ID >>

Problem:
Zoom Effect doesn't work, install it for me to my website

The URL(s) to see the failure on your website:
galerie-cybele.com/index.php/collections/egypte/9/osiris-detail

Joomla Administrator Credentials:
<< Joomla Administrator URL & Username & Password >>

FTP credentials (Provide FTP credentials in this format)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>

regards.
Last Edit: 6 years 3 months ago by Support.
The administrator has disabled public write access.

Domain name 6 years 2 months ago #13052

But I installed the plug-in, but does not work because you avaiez registered the domain gallery-cybele.com has instead gallerie-cybele.com. And my client does not want to wait for your late response. I was forced to buy another module.
The administrator has disabled public write access.

Domain name 6 years 2 months ago #13064

Hi Foued,

If the extension doesn't work, it can't be because of the "domain". Because we don't use automatic domain validation system.

If extension doesn't work, then it means you couldn't install the extension to your website properly. We do provide free installation service, just fill our the form you have been asked and sent to This email address is being protected from spambots. You need JavaScript enabled to view it. and let us install the ZoomEffect to your website.

Regards.
The administrator has disabled public write access.
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