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Use this Category for your support questions about Virtuemart Product Carousel (SKU# FLEX-00009)

TOPIC: Multiple Carousels all showing the same products

Multiple Carousels all showing the same products 8 years 1 month ago #7128

Hi,

I have loaded multiple carousels on a page, all with

display group: Random
use category filter: YES

and then selected a different category for each one, but they all seem to be displaying the same random products:

websites.livebuzz.co.uk/websites/apphardware2/index.php/products

Any ideas?
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Multiple Carousels all showing the same products 8 years 1 month ago #7152

Hi,

This is simply impossible. I tested the carousel extension in my local machine, and didn't see this kind of behavior.
Double check the products and make sure they have only one category, which should be the category that you selected in the module parameters.

If you select multiple categories for products, then this kind of behavior would be normal. Because those products would belong to multiple categories.

Regards.
Last Edit: 8 years 1 month ago by Support.
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Multiple Carousels all showing the same products 8 years 1 month ago #7159

I know it's impossible in theory but have a look at the attached screens, when one module is loaded, it works just fine.

When two are up it looks like the top one is working and the others just default to Random?

Do I have any other options?

Thanks
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Multiple Carousels all showing the same products 8 years 1 month ago #7162

Also, just to check, when you say multiple categories , if the category selected for the carousel is unique does that still mean it shows random?

product 1 - cat A, cat B, Cat C

product 2 - cat A, cat B, Cat D


carousel 1 - show cat C

carousel 2 - show cat D


Will they both just show all products?

As what is happening is carousel 1 is working and carousel 2 is just showing random. And if I swap them around in order on the page the top one always works...


Just trying to get my head around this!
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Multiple Carousels all showing the same products 8 years 3 weeks ago #7185

If you have this category-product tree:

product 1 - cat A, cat B, Cat C
product 2 - cat A, cat B, Cat D


And through carousel module parameters,if you set:
- carousel 1 - show cat C
- carousel 2 - show cat D

Carousel 1 will show only products that belong to Category C, so it won't show product 2 but will show product 1. Same idea for Carousel 2.

But if you create an another carousel module and set:
- carousel 3 - show cat A

Then carousel 3 will show product 1 and product 2.

Choosing "Random" doesn't mean, random from all categories. (if you set the "category filter" to YES). It should select the products from that specific category randomly. (instead of showing "only featured" products from that specific category, or only "new products" from that specific category). Also the "random" will let you have random sorting each time the page gets loaded.

Regards.
Support
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Multiple Carousels all showing the same products 8 years 3 weeks ago #7212

Hi,

Thanks for clearing that up.

Unfortunately, even though that is how I have things set up, multiple carousels are not working still.

The strange thing is if I just have one on the page (any one) it works, then put one after it and it will still work, but the one below won't. Essentially only the first one is working how I would expect (how you described) it to work, the others seem to be sharing the same settings when on the same page.

Is there an address I can email if you need log in details / more specifics?

Thanks
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Multiple Carousels all showing the same products 8 years 3 weeks ago #7246

Hmm.

That's a weird situation you are having. Normally every single carousel module should function individually (in case multiple carousels get loaded on the same page). Your case needs to be investigated deeply, maybe the "uniqueID" that is created for each carousel (to make them work separately) doesn't work on your website. I don't know.

Provide me your Joomla (super) administrator account details to This email address is being protected from spambots. You need JavaScript enabled to view it. and let me take a look at the backend settings. (leave everything as they are, so i can see the "problem" right away once i open your website)

While emailing to This email address is being protected from spambots. You need JavaScript enabled to view it.
Don't forget to include this forum topic's URL at the of your message to avoid the confusion in our end.


Cheers,
Support& Development
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