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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: Premium Support

Premium Support 10 years 4 months ago #7239

Hi

i just piad for premium support and need help with the following:

1. Please check my last 2 support tickets.
2. With your theme products are not always loading to the cart the first time we add them.
The topic has been locked.

Premium Support 10 years 4 months ago #7276

hi,


1- I have provided my answers in your posts.

2- You should be aware that, "not able to add product to cart" issue is a known issue in Virtuemart. I did browse your website and tried to add some products. Everything works perfectly during my tests, because i knew what to do and when to do. If something works sometime but doesn't some an another time, this can't be related to coding, so there is nothing can be done. There are many other things get involved in that kind of situations, like; cache (which is irrelevant to this case), website server respond speed, visitor's internet speed, visitor's browser settings. etc..

First of all, the page should be fully loaded before clicking the "add to cart" button. This is number 1 fact. Secondly, after the product is added to cart, a modal popup shows off and states "the product is added to cart". While you are seeing this modal popup, at the same time the AJAX and JSON requests are processing in the backend to add the product. (those events are handled by Virtuemart Core files, not by our template or not by the one-page checkout plugin you use for the shopping cart page)

After you see this modal popup box, if you click the "show cart" link in less an 1 seconds,
(the necessary waiting time is up to website server respond speed, visitor's internet speed, visitor's browser settings)
this 1 second might not be enough to run the AJAX and jSON process to add the product to shopping cart, so it is a possibility that the product wasn't added to cart successfully.

The best way to minimize this 2. issue is disable the "modal popup upon add to cart" event. So once you added product to cart, the page will be redirected to shopping cart page.You can disable the modal popup feature from;

VM Backend > Configuration > Checkout
and disable Display modal popup upon 'Add to cart'

It will minimize the risk of unsuccessful attempt.

Regards.
Support.
Last Edit: 10 years 4 months ago by Support.
The topic has been locked.

Premium Support 10 years 4 months ago #7307

Thank You so much.
The topic has been locked.

Premium Support 10 years 4 months ago #7325

sure, your welcome.

I am closing this topic and marking as "solved".

Regards,
Support
The topic has been locked.
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