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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: Request PureMArt Update

Request PureMArt Update 8 years 2 days ago #7524

Please send the PureMart update.
Thanks.

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID
Last Edit: 7 years 11 months ago by Support.
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Request PureMArt Update 7 years 10 months ago #7950

send me the update

ADMIN SAY:

Hi Sebbe,
Unfortunately you are not eligible to receive the most recent update, because your free update subscription has expired. I am seeing you have purchased the template with "MultiDomain+Free Update" license option on May 10th 2013 and your 6 months free update subscription has expired on November 10th. NOTICE: You are still allowed to use the template in any domain you want, you are just not eligible to receive the most recent version.

You can upgrade your order to get the free updates 6 months more, through this link below:
www.flexiblewebdesign.com/license-upgrade

Visit the page, you will find more information in there.


Regards
Last Edit: 7 years 10 months ago by Support.
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PureMart 3.9 version shows 3.4 installed 7 years 10 months ago #7976

The XML file hasn't been updated for a long time. In the Extension Manager/Manager backend it still shows version 3.4 installed. When you open the plugin it says 3.9.

Richard
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PureMart 3.9 version shows 3.4 installed 7 years 10 months ago #7986

My mistake, forgot to update the XML but it is just the number and doesn't mean anything. You can type 3.9 manually if seeing wrong version bothers you :)

The real version is what ever written with big letters inside the plugin (no matter what XML says)

Regards.
Support
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Request PureMArt Update 7 years 10 months ago #8030

hi could i have the last update ?? link thanks ..

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID
Last Edit: 7 years 10 months ago by Support.
The administrator has disabled public write access.

Request PureMArt Update 7 years 10 months ago #8045

Please send me an Update. Thank you!

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID
Last Edit: 7 years 10 months ago by Support.
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Request PureMArt Update 7 years 10 months ago #8085

Please send me an Update. Thank you!
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Request PureMArt Update 7 years 10 months ago #8098

Hi Anastasios Psomas,

As i am seeing in your order details; Your "free update subscription" was expired on 07 December 2013 00:00. Unfortunately you are not eligible to receive free updates anymore.

To be re-eligible to receive free updates; you should upgrade your order through:
www.flexiblewebdesign.com/license-upgrade

Regards,
Support
Last Edit: 7 years 10 months ago by Support.
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Request PureMArt Update 7 years 10 months ago #8224

Please send me an Update. Thank you and Regards. Yusuf

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID

Keep this in mind, your free update subscription will be expired on:
Expiry: Friday, 30 May 2014 00:00
Last Edit: 7 years 10 months ago by Support.
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Request PureMArt Update 7 years 10 months ago #8225

Please send me an Update. Thank you!

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID

Keep this in mind, your free update subscription will be expired on:
Expiry: Wednesday, 19 February 2014 00:00
Last Edit: 7 years 10 months ago by Support.
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Request PureMArt Update 7 years 10 months ago #8259

Please send me update
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Request PureMArt Update 7 years 10 months ago #8275

Hi dimitrissss K,

I am seeing that you have purchased the template on November 23rd with:
Domain License and Updates: Single_Domain_(no_future_update)

In order to receive free updates; you need to purchase "Upgrade" from:
www.flexiblewebdesign.com/license-upgrade

to upgrade your license;
from: Single_Domain_(no_future_update)
to: Multile_Domains_(6_months_free_update)

Then you will be eligible to
  1. Receive updates for free for 6 months (starting from the day you purchase the upgrade)
  2. Use the template in multiple domains.

Regards,
Support
Last Edit: 7 years 10 months ago by Support.
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Request PureMArt Update 7 years 8 months ago #8828

Could you please send my the updated Puremart? I cannot download it from my account.
Thanks,
Penelope.

Admin Says: You got it!
Last Edit: 7 years 8 months ago by Support.
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Request PureMArt Update 7 years 8 months ago #8845

Thanks for your kind support, always!

Regards,
Penelope
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Request PureMArt Update 7 years 8 months ago #8858

Sure, Penelope. Did you get my email I sent yesterday (from This email address is being protected from spambots. You need JavaScript enabled to view it.)?
I sent it to This email address is being protected from spambots. You need JavaScript enabled to view it.

It is really important. You should read it.
Last Edit: 7 years 8 months ago by Support.
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Request PureMArt Update 7 years 8 months ago #9166

Please send me an Update. Thank you!

ADMIN Says: You got it! The download link has been sent to your email address that is associated with your account with us. From now on, when ever you want to download the most recent version, you can do one of these:
  • Click the same link that has just been sent to your email.
  • Use "My Account" link in flexiblewebdesign.com.
  • "Bookmark" your download link which includes your unique download ID
Last Edit: 7 years 8 months ago by Support.
The administrator has disabled public write access.

Request PureMArt Update 7 years 7 months ago #9485

Dear SIrs,

Can you please kindly send me the latest version ?

I paid 138 USD

I also want to have the plugin.

Can you also send me ?

Best Regards
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Request PureMArt Update 7 years 7 months ago #9498

Hi Khnanawath Teranitiwath

please check your email. I have sent you the details.

-regards
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Request PureMArt Update 7 years 7 months ago #9506

Could you please send my the updated Puremart?

Thanks very much in advance.
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Request PureMArt Update 7 years 7 months ago #9511

Hi Tim van der List,

I am seeing that you have purchased PureMart on: Order Date: Wednesday, 19 December 2012
with: Unlimited license, Free update license.

The free update licenses were limited to 1-year by the time you purchased (it has been 6-months since August 2013, but this doesn't effect you, because you purchased before it changed.)

But even with 1-year, your free update subscription has been expired on: Expiry: Wednesday, 18 December 2013

So, you are not allowed to get the final version from our server anymore. But there is no restriction with the usage though, you can keep using PureMart in the websites you have developed earlier, you just can't get the new version(s) anymore.

If you want to get the new version, you would need upgrade your license through:
www.flexiblewebdesign.com/license-upgrade

to extend the "Free Update Subscription" by 6-months.


Regards,
Support
Last Edit: 7 years 7 months ago by Support.
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Request PureMArt Update 7 years 7 months ago #9630

Hi! Please send me the update. Unfortunately I can just download the 2.0.22 version, but I already upgraded for it.
Thanks!
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Request PureMArt Update 7 years 7 months ago #9646

Hi Christos Farakos,

Don't get confused about what is written in the order details. It is only for informational purposes.
I looked at your order details. Here is the summary of your order history:

I am seeing you purchased PureMart on 19 February 2013
with "Single_Domain_(no_future_update)" license option. By the time you purchase PureMart, the PureMart was compatible with VM2.0.22 and this is why you keep seeing that next. Because this the "product name", and it is only informational purpose.

then on Monday, 23 September 2013 you purchase "License Upgrade"
to upgrade your license to "Unlimited_Domains_(6_months_free_updates)"

From Monday, 23 September 2013 to Sunday, 23 March 2014 when ever you re-download the PureMart from our server, you always got the final version, but you kept seeing the VM2.0.22 text in the order details page, which was only for the informational purposes. We don't store the old template versions in our server. Actually when you download the template from our server, it is impossible to get the old version. You can see the "Release Notes" TXT file inside the Template to see the version number and to see with what Virtuemart version it does compatible.

All in all, as i am seeing your 6-month free-update subscription has expired on Sunday, 23 March 2014 and right now, you are not eligible to get the final Version of PureMart (which is compatible with VM2.6 and includes lots of improvements as well, which can be seen in this very topic at page#1)

If you want to extend the free update subscription 6-months more. (to receive the final version today, and for the 6-months in the future) you need to re-purchase license upgrade through (just like you did before):
www.flexiblewebdesign.com/license-upgrade

You can use:
Coupon Code: FlexibleBuyMore

to receive 15% discount.

Regards,
Support
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Request PureMArt Update 7 years 6 months ago #9689

hi have many problems with my puremart theme ..
need to reinstall it before post support ..

Please, send me the update link.
Thanks!

in my account its not the goor download id
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Request PureMArt Update 7 years 6 months ago #9691

Hi Anthony Martel,

In you order history, I am seeing that your free update subscription has ended on 21 January 2014 23:59

Therefore, you are not eligible to get the final version from our server anymore. But there is no restriction with the usage though, you can keep using PureMart in the websites you have developed earlier, you just can't get the new version(s) anymore.

If you want to get the new version today, you would need upgrade your license through:
www.flexiblewebdesign.com/license-upgrade

to extend the "Free Update Subscription" by 6-months more.

Regards,
Support
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Request PureMArt Update 7 years 6 months ago #9694

Its incredible ...
when i buy this template you or someone from your team tell me if i want to have lifetime update for this theme i have to buy the theme twice price 138 dollars. Thing i have made !
and after you change your politics for 6 month update its not my problem ..
i need this working and i want what i have paid for !
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Request PureMArt Update 7 years 6 months ago #9695

You received the theme download link because i updated your order and resent your new download link.
That download link will never be expired and when ever you need the PureMart with the latest version, you are going to click the same link (bookmark that link for the further usage).

I didn't take look at your website yet. Give me some time. I will let you know. I am kinda busy right now.
Instead of providing you whole template installation file, i will provide you the patch only to fix the specific corruption.

Support.
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.flexiblewebdesign.com
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Request PureMArt Update 7 years 6 months ago #9703

Hi Anthony,

You understand the concept completely wrong. Let me clarify this
That download link will never be expired

There are 2 criteria that make the download link get expired:
1- The expiration date
2- The download time (999 times - previously it was 99 but we increased that to 999)

There is a problem with in our backend (a bug) that sometimes the download links get expired because of the 2nd criteria sooner than normal.

The reason of it; you are allowed to download the file for 999 times from our server (within the free update subscription period of course). sometimes the download managers (usually the firefox built-in download manager) in order to increase the download speed, they make too many requests (parallel download request) to download the file from our server (download managers work just like Torrent), each requests is counted as a 1 download by our backend, which is wrong. Each time you download the file from our server, you are actually downloading it only once, but our server counts that download as 15 or 25 (depends on the number of parallel download request your manager makes)

This makes the download link gets expired too soon. This is why this forum specific topic (request download link) is exist. This happens too many people. Once you have been told "your download link will never expired", you have been told, your download limit has been increased to infinite. So no matter how many parallel links your download manager request, it won't be able to make your link get expired.

We have always had a "free update expiration" since we started doing business (since 2009), it was always 1-year until August 2013, then we decided to drop it to 6-months in order to keep the updates at the top quality level. Who ever purchased the template/extensions from us before August 2013, their free-update expiration remains 1-year. Because this policy update didn't effect them. So didn't yours. Your free update has expired on 21 January 2014 which is exactly 1-year later you purchased the "Upgrade License" option. (i doubled checked your order history)

FYI: We are not just fixing the bugs with each updates, but we are improving the templates a lot!! by adding new and cool features to it. Actually if you look closely, the PureMart is not in the same state as PureMart you purchased last year. It has been developed and has become more powerful (look at the release notes, or live DEMO). If we provided free updates life-time (it won't be possible, but let's assume we did), we simply wouldn't spend time to improve the template (beside fixing bugs) and release a new templates with the name of "PureMart 2" or "PureMart 3" and so on, so it won't be the same template name. Would you prefer this? It won't be a fair business.

By the way even Microsoft doesn't provide "life-time" update for their products, (as you might know, Microsoft stopped releasing updates for Windows XP last months. XP is still being used by 15% of the computers in the world), then it would be the unfair to expect a life-time update from flexiblewebdesign.com.

Regards.
Support
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Request PureMArt Update 7 years 6 months ago #9817

Hello
i had purchased
license for Multiple Domains + Free Update 16 November 2012 with no limit.
My download link is not active
How can i download the latest version 4.0?

Thanks in advance
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Request PureMArt Update 7 years 6 months ago #9822

Hi George,

I am seeing that you have purchased PureMart on: Order Date: Friday, 16 November 2012 11:14
with: Unlimited license, Free update license.

The free update licenses were limited to 1-year by the time you purchased (it has been 6-months since August 2013, but this doesn't effect you, because you purchased before it changed.)

But even with 1-year, your free update subscription has been expired on: Expiry: Saturday, 16 November 2013 23:59

So, you are not allowed to get the final version from our server anymore. But there is no restriction with the usage though, you can keep using PureMart in the websites you have developed earlier, you just can't get the new version(s) anymore.

If you want to get the new version, you would need upgrade your license through:
www.flexiblewebdesign.com/license-upgrade

to extend the "Free Update" and "Free Support" subscription by 6-months.

Regards,
Support
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Request PureMArt Update 7 years 5 months ago #10197

Hi support!
These days I do not answer you, to calm down from what I read.
In this way, If i had purchased 2 templates for multiple domains ,
I will have to pay each year $138.00 + $138.00 = $ 276.
This means that I buy them every year like the first time, and no renewal for upgrades, for something that i had purchased.
Sure I would like to buy some modules like zoom and slider, but not under this logic.
Your decision is not logical, I think is an exploitation, because if i do not upgrade your template, I will not do upgrades for virtuemart who continuously upgradable.
Οf course I can not install it on multiple domains, because soon I will have many problems, if I do not buy it every year.
Your templates and extensions based on free open source software, with completely different philosophy than yours.
Of course you should get paid for your valuable work, but not so costly for us.
I hope you think of any better solution for the upgrades, to we continue to be with you.
Think simple. Few of many people and not much of a man
Sorry for my poor English

Regards
Last Edit: 7 years 5 months ago by George falafas.
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Request PureMArt Update 7 years 5 months ago #10222

George falafas,

I am going to repeat myself. But here it goes...

We do care about the updates. We are spending a lot more time for updates, than developing the templates initially. This is why updates might look costly, but actually it is not. Fixing things are A LOT more time consuming procedure than creating things from scratch.

If you don't upgrade Virtuemart Component, then you won't need an update from us. And your website will still be functioning like the day-one. VM2.0.xx is security-bug free and you won't have any security problem. You just won't have the new and more advanced features. That's all.

- If you are developing a website for yourself, then i won't recommend you to upgrade (neither VM nor our template). You won't need any update and your website will still be functioning well. Beside, after each upgrade you will lose your custom modifications. Each update is a head-ache if you don't know what you are doing.

- If you are a freelance web designer and developing websites for your clients by using our templates. Then of course you would need final versions when starting a new project, and paying $69 every 6-months to us is negligible. (considering each eCommerce website development is starting from $2000 - $3000 these days, if you are developing less than that price, you should consider raising your prices. Web development (especially eCommerce web development) is not cheap..

Your Math is not correct. When you buy the template with:
- Unlimited Domain + Free updates for 6-months.

It will cost you $138 (initially) and within the 6-motnhs you are eligible to receive free updates. After 6-months have passed, you would need to purchase upgrade for $69 to extend the free update subscription another 6-months.

Which means;
- $138 + $69 (for the first year)
- $69 + $69 (second year)
- $69 + 69 (third year)

and so on.. This price policy is valid if you re-extend the license the day it expires. We are releasing a new updates for each template every 2-3 months. So, after your free-update subscription is expired you may wait little bit more and purchase the license upgrade only if you need the update. So, you may not pay $69+$69 each year. Maybe just one $69 would be enough for you each year.

Regards,
Support
Last Edit: 7 years 5 months ago by Support.
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Request PureMArt Update 7 years 4 months ago #10378

Could you pls send me the last version of Puremart ?
Thanks!
Penelope
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Request PureMArt Update 7 years 4 months ago #10382

Hi Penelope, i sent you an email, please read it.

- Your download link has been sent.

Regards,
Support
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Request PureMArt Update 7 years 4 months ago #10493

Hi, I'd like to download the latest version of puremart!
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Request PureMArt Update 7 years 4 months ago #10506

Hi Marcel,

I am seeing that you have purchased PureMart on: Order Date: February 2013

The free update licenses were limited to 1-year by the time you purchased (it has been 6-months since August 2013, but this doesn't effect you, because you purchased before the policy was changed.)

But even with 1-year, your free update subscription has been expired on: Expiry: 03 February 2014

So, you are not allowed to get the final version from our server anymore. But there is no restriction with the usage though, you can keep using PureMart in the websites you have developed earlier, you just can't get the new version(s) anymore.

If you want to get the new version, you would need upgrade your license through:
www.flexiblewebdesign.com/license-upgrade

to extend the "Free Update" and "Free Support" subscription by 6-months.

Regards,
Support
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Request PureMArt Update 7 years 3 months ago #10562

Hi Flexible Team!

Please send me the latest version.

Thank you.
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Request PureMArt Update 7 years 3 months ago #10578

hi flystar flystar,

i sent you an email, please check your email box.

regards,
Support
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Request PureMArt Update 7 years 2 months ago #10819

Yes, send me updates!
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Request PureMArt Update 7 years 2 months ago #10821

Hi BERNARDO GARCIA,

As i am seeing, you have purchased PureMart with:
Single Domain - No Future Updates license option.

You need to upgrade your license through here:
www.flexiblewebdesign.com/license-upgrade

To be eligible:
1- receive updates for free for 6-months
2- use PureMart on multiple domains

regards
Support
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Request PureMArt Update 7 years 2 months ago #10955

I need a new download link. Mine is not working.
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