When logged in on the front end and viewing your account info page the "I Agree To The Terms of Service *" is not selected (ticked), or does not stay selected ( ticked ). This must be selected (ticked) at all time.
Any info will be greatly appreciated
First of all, it has nothing to do with our template.
ideally the TOS checkbox shouldn't be in the registration form. But Joomla force to implement that checkbox to there, (it is not even a Virtuemart thing). You can disable that checkbox from the registration form only through editing the MySQL edit. There is no way to disable that checkbox through Backend.
If you have phpMyAdmin, look for a table called yourtableprefix_virtuemart_userfields. In this table you´ll find all userfields. Edit the userfield named "agreed" and set the field "account to 0".
The administrator has disabled public write access.