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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: shipping method not working

shipping method not working 8 years 3 months ago #8214

hi, i have 2 shipping methods which seem to be working ok at the checkout. After the shopper has entered his data, he has to select between the 2 methods. He chooses but the choice is not saved.He is redirected to the earlier state at the checkout process.
I took a look at www.flexiblewebdesign.com/forum-virtuemart-2-template-fashionmart-support/206-shipping-selection-not-working
Any idea?
thanks a lot.
vm. 2.0.16 joomla 2.5.17
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shipping method not working 8 years 3 months ago #8228

Hi,

Can you please apply this patch:
www.flexiblewebdesign.com/forum-virtuemart-2-template-support/1571-ajax-problem#7336

I am 99% sure, it will fix your issue, but in case the issue remains, please let me know. (also provide your website URL so i can investigate your case specifically)

Regards,
Support
Last Edit: 8 years 3 months ago by Support.
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shipping method not working 8 years 3 months ago #8239

unfortunately it has no affects.the proplem persists on both shippment and payment methods.
www.test25.megaexpert.gr
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shipping method not working 8 years 3 months ago #8243

Hi,

I don't see any irregular activity in the shopping cart page.

I typed bulk information and select "Self pick-up" as shipping method.


Attachment Pasted_Image_1_26_14__2_28_AM-2.png not found



Then i clicked "Change shipment" button and this time i chose the 2nd one, which is S1 s1 then clicked "SAVE" button.

Attachment Pasted_Image_1_26_14__2_29_AM.png not found



Everything was working as expected.

By the way. the login fields and Register & Guess Checkout buttons are hidden in the shopping cart page.

Attachment Pasted_Image_1_26_14__2_30_AM-4.png not found



To show thelogin fields and Register & Guess Checkout buttons in there, open the VM Backend and make sure to enable this option:

Attachment Pasted_Image_1_26_14__2_32_AM-2.png not found



Regards,
Support
Last Edit: 8 years 3 months ago by Support.
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shipping method not working 8 years 3 months ago #8249

unfortunately it doesn't work for me.i keep on choosing and saving but when i press on cart checkout...

Attachment chooseshipmentandpaymentmethods.jpg not found



it keeps asking for choise of shipping method

Attachment shipmentmethodchoise.jpg not found


i tried and via Chrome but it does the same thing
as for the "
By the way. the login fields and Register & Guess Checkout buttons are hidden in the shopping cart page."
i don't want the shopper to definetely obligatory register.Just buy and go or choose for registration.am i doing something wrong?
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shipping method not working 8 years 3 months ago #8251

Hi,

About: the login fields and Register & Guess Checkout buttons are hidden in the shopping cart page
IF you want to have this look, then it is up to you. I mentioned about it, in case you might not know why the "login panel" is hidden. But if you do it on purpose, that's fine.

About the not SAVED shipping and payment method. It is normal, because you weren't clicking the SAVE buttons.

See screenshot:

Attachment chooseshipmentandpaymentmethods-7.png not found




You may try it on our demo. It works the same in our DEMO as well:
demo.flexiblewebdesign.com/puremart

Regards,
Support
Last Edit: 8 years 3 months ago by Support.
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shipping method not working 8 years 3 months ago #8262

i have cleared cache, and retried. I do all the savings etc. but the problem still remains.
www.megaexpert.gr
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shipping method not working 8 years 3 months ago #8263

Attachment shippmentandpaymentcheck.jpg not found



Attachment redirectandshippingchoiceagain.jpg not found



it seems that it does not save the choices
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shipping method not working 8 years 3 months ago #8280

Hi,

In your website, on the shopping cart page, you said have hided the "Register and Checkout" and "Login" element on purpose.
But right now, once an ordinary customer opens the shopping cart page. This is what they are seeing:

Attachment Pasted_Image_1_29_14__4_26_PM-7.png not found



So, i would suggest you to open "Flexible VM2 Template" plugin and disable this option:

Attachment Pasted_Image_1_29_14__4_28_PM-5.png not found



So this what the visitor will do these;

1- Find the product, add it to cart
2- On the cart page, choose "shipping method", choose "payment method"
3- Click "Checkout" button
4- Since the user is still anonymous, the Virtuemart will bring up the registration form, so the user will register

This would be much better and user-friendly for you. Because right now, your website doesn't show the shipping methods, and asking shoppers to register first. But there is no button/place to register.

Please do what i say. Then i will re-run the test. Because right now, there is no logical reason why the selected shipping methods and payment methods won't get SAVED.

Regards,
Support
Last Edit: 8 years 3 months ago by Support.
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shipping method not working 8 years 3 months ago #8287

Also make sure to disable these options:

Attachment Pasted_Image_1_29_14__7_32_PM-10_2014-01-29.png not found




Regards.
Support
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shipping method not working 8 years 3 months ago #8327

i have done everything you say.
but the shippment choise seems to load but nothing happens, it just dissapears again




also regarding "But right now, once an ordinary customer opens the shopping cart page. This is what they are seeing:" Once this button is clicked it sais:Register and provide shipping address first AND "BUT there is nowhere to provide shipping address, since you disable the top panel". I would like to inform you that when the customer clicks on the first shipping button"Επεξεργασία Αποστολής"or on the second button provide payment method "Επεξεργασία Πληρωμής" the message that appears is in a few words to agree and to click on Checkout "Ταμείο" and this is where he is redirected to the customers acount info page


and after that all the previous topic's pics appear.
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shipping method not working 8 years 3 months ago #8328

Attachment itstartstoloadbutnothing.jpg not found

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shipping method not working 8 years 3 months ago #8329

Attachment shipmentmethodchoise.jpg not found

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shipping method not working 8 years 3 months ago #8330

i'm sorry but it seems that i cannot send the third picture where the customer is reduarected to the customers info after pressing on the "Ταμείο" (checkout)
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shipping method not working 8 years 3 months ago #8334

i have also applied a past topic "flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/740-right-column-goes-to-the-left#3219"

and changed the line 34 as you had described , if that helps.
P.S in this site i also want the taxes so the prices also applied according to the given address of the shopper.Do all these make sense that i have told you?
thanks
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shipping method not working 8 years 3 months ago #8347

Hi,

Please look at my previous post.
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/1787-shipping-method-not-working#8251

I took screenshot from your website 6 days ago. I browsed your website and took screenshots. At that time, everything was working, the shipping and payment methods were loading by AJAX. But then apparently you did something. Either touched the PHP or change the Virtuemart configuration, then it stopped working.

If something was working at first but suddenly stop working later on, this makes our template "innocent". You should re-do what you have done to get back to original states.

I can't provide free support to you on this as this is not our template's fault (if the "select shipment" and "select payment" buttons won't load anything)

Check the Virtuemart configuration. Because this issue is related to configuration.

Let me prove you one more thing. This URL is used to load the shipping methods:
index.php?option=com_virtuemart&view=cart&tmpl=component&task=edit_shipment

(once the "Select shipment" button is clicked, this page is loaded by AJAX)

And lets browse this URL in your website:
www.megaexpert.gr/index.php?option=com_virtuemart&view=cart&tmpl=component&task=edit_shipment

It says: "Please enter your address first" why does it say it? Because of the configuration you have made. This is why nothing gets loaded once you click the button. Because there is no shipping method to show.

Regards,
Support
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shipping method not working 8 years 3 months ago #8353

Attachment noflexv2list.jpg not found


actually after your last post, really i did no changes at all.Now it seems to be working.Can you please check it yourself in case i am missing something?
also, when i create a category or subcategory why isn't there an option of flexv2list or multi?
on another site i had made, the option was available.any idea?
Last Edit: 8 years 3 months ago by giannis thanos. Reason: insert image
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shipping method not working 8 years 3 months ago #8358

Hi,

Choosing the View Option (ListView, GridView, MultiView) is possible through: "Flexible VM2 Template" plugin.

First, in the VM configuration choose which layout you want. (options are: default and flexv2)

Then open the "Flexible VM2 Template" plugin and choose the layout that will be the default View.

Regards,
Support
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