Hello,
I cant figure out what is the problem.
Only in some categories the items don't show properly. For example in the Processor category none of the items show as should be:

niko.com.mk/index.php?option=com_virtuemart&view=productdetails&virtuemart_product_id=439&virtuemart_category_id=http://shop.nikocomputers.com/product_info.php?products_id=615&Itemid=110

This is how it suppose to show:
niko.com.mk/index.php?option=com_virtuemart&view=productdetails&virtuemart_product_id=1601&virtuemart_category_id=164&Itemid=110

In the item under Product Details Page is set No override. In the category both Category Browse Page and Default Product Details Page are set to default, same as for the rest of the categories. Category Template is: Use shop default.

Every category have this settings but only this don't show as supposed.

If I set in the item the Product Details Page to default than its OK but only for that item.

Where should we look for the fix?

Thanks,
S@

Hi,

There are 2 places you can check:

- Products individually (make sure all of your products have "No Override" for product details layout)
- Product Categories (make sure all categories have "No Override" - both for product details and product details)

Then from the Configuration, make your selections. Then all the products (and categories) will have the same layouts. Because there is no override for nothing.

But as far as i understood from your post, you have done these already. Unfortunately there is nothing you are missing. Apparently there is something wrong with the database, because "no override" can't actually get saved and your website tends to use different layout for some products. I would suggest you to:

- Browse categories and set "default" for product details page. (don't choose "no override" but make your selection through here)

If this won't work:
Then browse products one-by one and set the designated "product details" page layout individually. I am afraid there is no other way for your case. But i should say, this is something to do with the Virtuemart (strongly believe, something to do with the Database). Because our template doesn't have any effectiveness in the backend.

Regards,
Support

Hi,
this is what I managed to find out:
1. In the category settings, the Category Browse Page cannot be saved as No overrides. It automatically changes to defaultmulty after save.
2. In Default Product Details Page whatever I choose the look is the same in the fontend. And when I choose flex2 it returns to No overrides automatically.

...so I guess it is the DB problem but can you suggest me how to fix it?

Thanks,
S@

EDIT: Under Extensions/Database I see "37 database changes did not alter table structure and were skipped."
Did this have something to do with my problem?

Hi,

Database is a different story.

If you are not familiar with database, don't ever touch anything in there. It won't be any good though, updating tables through mySQL might be challenging.

You may try the "Renew VirtueMart configuration by file" option. It might fix it.



I can't help you any further on this, because this issue has nothing to do with our template and directly related to Virtuemart backend configuration. Our free support doesn't cover if the problem is not caused directly by our templates/extensions.

Regards,
Support

Hi,
thanks for the help so far. I will renew the configuration file but will that reset all my setting in the Configuration on Virtuemart?

Thanks,
Gorast

Hi,

BACKUP FIRST!!
It will reset the settings that you have made in the Configuration panel. (won't remove your products or categories)

You may take a look at this FILE:
ROOT//administrator/components/com_virtuemart/virtuemart.cfg

Those settings will be applied to your Virtuemart backend. I am not saying it will fix the problem (in fact i don't think it will fix though) but it won't hurt to try. At least it is a innocent touch instead of changing anything through MySQL.

Another thing you can try is to set the "product details layout" individually for products (one-by one) and see if this will make any change.




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Regards,
Support

Hi,

Setting the "product details layout" individually for products one-by one works fine. It gets the desired layout. The problem are specified categories... not all of them. Just few.

Thanks,
Gorast

Hi,

If changing the product layouts individually works, then you got it. It is obvious the problem must be something to do with the "write access" because the selection can't be made for some categories. (probably to the old categories, that you create before you update the Virtuemart. -- I am just guessing..)

I can't be sure what might cause it, but i don't think you will be able to solve it by touching the MySQL. Indeed; I strongly suggest you to stay away from MySQL.

If you don't have thousands of products, then you should follow the way that actually works, which is: changing the product layouts individually one-by one

Look at the bright side, at least you know a way out. There are some very weird cases that no method actually works beside re-installing the Virtuemart and starting everything from scratch.

Actually there is one more thing you can try.
(i assume you want to set flexv2 for all products, instead of default)

Open this PHP folder:

/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/

and rename these files:
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default.php
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default.xml

to
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default2.php
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default2.xml

then, duplicate these 2 files:
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/flexv2.php
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/flexv2.xml

and rename the duplicated copies as follow:
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default.php
/templates/YOUR_TEMPLATE/html/com_virtuemart/productdetails/default.xml

Got the idea? So the "default" and "flexv2" will be the exact same layouts. (which is originally flexv2) the old "default" layout will be named as "default2".


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If you like PureMart and satisfied with the support you have received, please "write a review" on:
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Rate PureMart and write a couple of sentences to share your experience with the support team. It won't take more than 2 minutes from you but it is extremely important for us. Thanks in advance!


Regards,
Support