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Use this Category for your support questions about Virtuemart Template - PureMart (SKU# FLEX-00010)

TOPIC: Ship to address wont save ?

Ship to address wont save ? 8 years 4 months ago #7955

A couple of things with the ship to address:
1. when you add a different ship to address it al saves fine, BUT if you then click the "change shipment" or the "change payment" boxes the different ship to address is removed ?
2.maybe fixed with a fix for the above but having entered a new "ship to" address the cost of shipment is allocated by the buyers address not the shipping address - so if you buy something for someone with a different shipping country cost then the cost wont be correct.

I have 3 shipping costs - UK/Europe/Rest of the world and Uk is free over £50 - so if you buy from USA and its over £50 the ship to address will give it to you for free posting.

thanks for help guys !!

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Last Edit: 8 years 4 months ago by Richard.
The topic has been locked.

Ship to address wont save ? 8 years 4 months ago #7961

Hi,

Problem 1: This problem has been tackled already with PureMart v3.9
(i just uploaded the new version to our server, it is now available to download).

To see how it works; visit our DEMO:
demo.flexiblewebdesign.com/puremart/index.php/cart

Either create yourself a new account or use the existing DEMO account.
Username: demo
Password: demo

Then manipulate the same situation
- Enter additional ship-to address
- Change change shipment/payment method
- AND check if the ship-to address gets removed or not.

Problem 2: I just tested this and saw that it doesn't occur in our DEMO.
You may test it by yourself. In our DEMO demo.flexiblewebdesign.com/puremart/index.php
This Shipping method: UPS Next Day Air is only available to "United Kingdom".

If i create a user with providing the U.S as country, the UPS Next Day Air option becomes invisible, but if i enter the 2nd shipment address with the country of U.K; then the UPS Next Day Air becomes available. This proves that, the "ship-to" address is taken into account while providing the shipping methods.

(You can test it by yourself in our DEMO. UPS Next Day Air is still available only to U.K.)

BUT!! if you are using a 3rd party extension to calculate the shipping cost based on destination, then this has nothing to do with our template. You can test it by disabling our Template. (but first you should install the PureMart v3.9).

To temporarily disable PureMart (to use the original Virtuemart)
Through FTP Client, rename this folder:
/templates/YOUR_TEMPLATE/html/com_virtuemart/
to
/templates/YOUR_TEMPLATE/html/com_virtuemart2/

so, PureMart will be completely deactivated from your Virtuemart and you will start using the official Virtuemart. If the wrong shipping calculation issue persists with original Virtuemart, then this makes our template innocent and our support ends there, but if the other way around happens, then let me know.. I will deeply investigate it. AGAIN!!. get the PureMart v3.9 before doing this benchmark.

Regards,
Support
Last Edit: 8 years 4 months ago by Support.
The topic has been locked.

Ship to address wont save ? 8 years 4 months ago #7965

Efficient as usual thanks - i have updated to 3.9.

BUT the ship to issue is still present - and its present in your demo, i have tried Firefox and Safari and both do the same thing.

add an item to cart and then go for checkout as guest (not tried register yet)
complete process with buyers address etc
then untick the ship to new address and the box opens up
select the button and input new ship to address in a different country.
save it
the box is ticked again and the new ship to address has gone ?

back to you maestro.
thanks
The topic has been locked.

Ship to address wont save ? 8 years 4 months ago #7981

Hi,

I think i understand what you are saying now. But this is the first time you are mentioning "guest checkout". Because this problem doesn't happen with regular checkout (register&checkout)

Adding additional shipping address nothing but creating "address book". If the user is registered, this new address gets saved to user shopper profile, so it won't gone, but if the guest checkout is the case, then there is no place to save this new address but to user session. So, after refreshing the shopping cart page or browsing an any other page; the saved second address might be gone.

I am noting this bugs to investigate it more deeply. i will try to come up with a solution in the upcoming CleanMart version.

In the worst scenario, i can eliminate the "ship-to" address entering for "Guest checkout". (it will be the option only for the register&checkout)

Regards,
Support
Last Edit: 8 years 4 months ago by Support.
The topic has been locked.

Ship to address wont save ? 8 years 4 months ago #7995

Cool thanks - i think your last scenario would be fine as long as it is clearly stated.
cheers
The topic has been locked.

Ship to address wont save ? 8 years 4 months ago #8012

I am adding this forum topic to my "to-do" list and will try to tackle this situation for sure.
For now, i am closing the topic.

Please check regularly this topic:
www.flexiblewebdesign.com/forum-virtuemart-2-template-puremart-support/241-request-puremart-update

for further version release notes.This issue will be eliminated in the next version.

Case will be solved. Topic closed.

Regards,
Support
Last Edit: 8 years 4 months ago by Support.
The topic has been locked.
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