Joomla 2.5.16
VM 2.0.22C (though this issue also happens in 2.0.24b)
PHP 5.3.27
Puremart 3.8
95% of products are parent/child with stockable variant
We have had a niggling problem for quite some time, which we have often ignored.
But now as our site is getting a LOT more traffic users are complaining of the problem on a daily basis.
I have tried all sorts of things to try and fault find and prove other parts of the site are OK & these are listed below;
This is pretty intermittent, in that it happens in all browsers, more so in Chrome & may happen when adding your very first product or 2,3,4,5th or even 10th product?
It happens with both parent only and stockable products, from all different sources - Home page, category page, manufacturer page.
When adding a product to your basket, you see the product has been added in the puremart cart module as it now displays 1 product.
but if you hover over the puremart cart module to view, there SOMETIMES is no product.
If you click on go to cart/checkout, when you get there, there is no product.
As above, though, this is quite random, so you might be able to add 2-3 products, but then when you view in the puremart cart module, you see 1 less item and the same is when you hop over to the cart page.
I took some screenshots of this happening, where I have just added a product.
You can see in the screenshots, that the cart module shows 5 products, but only 4 show in the cart module. If I was to click on the "Checkout Now" button here, I would only see the 4 products on the checkout page.
If I rename the templates/mytemplate/html/mod_virtuemart_cart to something else then obviously the cart module now looks very messy as it doesn't use the puremart overrides, but it works perfectly every time.
Do you know what may be causing this issue?
Have you seen it before?
Any advice on other things I can checkout?
Switched VM jQuery in backend configuration setting to different configuration tried off/on, etc
We use jquery easy plugin - I tried this off & on.
Switched to Beez2 template
Re-installed puremart 3.8 & plugin
Re-installed Virtuemart 2.0.22C & also tried with 2.0.24B
Tried with all site cache, CDN settings off, site cache cleared and browser cache cleared
We use Rupostels OPC, I have updated this and switched it off to use the puremart checkout
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