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Use this Category for your support questions about Virtuemart Template - FashionMart (SKU# FLEX-00008)

TOPIC: [SOLVED] Registered User's Address Info not stored

[SOLVED] Registered User's Address Info not stored 11 years 7 months ago #173

Hi,

One issue I have been facing is that when a new user registers himself his address is not stored/saved for some reason. Even when the user logs in and orders a product, he is taken to add/edit billing address. And if he adds the billing address, then the next time he logs in he has to repeat the procedure.

Quite strange. Its not happening when I revert to the default VM template

Could you please help?

Deepak
Last Edit: 11 years 6 months ago by Support.
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Registered User's Address not being stored 11 years 6 months ago #174

Hi,

Can you provide me a live URL where i can see your website and run some tests?

Flexible Web Design - Support Desk
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Registered User's Address not being stored 11 years 6 months ago #182

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Registered User's Address not being stored 11 years 6 months ago #185

Can you please have a look at this? I need to finish this site.

Thnaks.

Deepak
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Registered User's Address not being stored 11 years 6 months ago #192

Also, if you look at the cart page here - alaconcierge.com/index.php?option=com_virtuemart&view=cart&Itemid=100 , there is another issue. where it says Payment within Mumbai (That is the city) and Credit Card /Debit Card / NetBanking, it should show the heading as Shipping and Payment Method respectively.
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Registered User's Address not being stored 11 years 6 months ago #193

Hi,

Yes, i did the tests and the user addresses information don't get SAVED.The URL that user enters the "bill to" address is this:
www.alaconcierge.com/index.php?option=com_virtuemart&view=user&task=editaddresscart&addrtype=BT&Itemid=99

And this page is also same in original Virtuemart. I noticed that you are using OSEMembership which is a 3rd party membership extension for Joomla. This might be the reason of your issue. Our VM Template is designed work with original settings and components.

First of all, disable our VM Template and see if everything works okay with original Virtuemart.
To disable our VM Template, (the simplest way) change the folder name of
www.alaconcierge.com/templates/yoo_cloud/html/com_virtuemart/
to
www.alaconcierge.com/templates/yoo_cloud/html/com_virtuemart2/

Then you will start using original Virtuemart. If everything works okay with original Virtuemart, then it means, our VM Template is not compatible with OSEMembership. Then you can retrieve your change and make the folder name com_virtuemart2 to com_virtuemart to reactivate our VM Template.

But this time, change this folder name:
www.alaconcierge.com/templates/yoo_cloud/html/com_virtuemart/user/
to
www.alaconcierge.com/templates/yoo_cloud/html/com_virtuemart/user2

and try again.

Flexible Support Desk
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Registered User's Address not being stored 11 years 6 months ago #196

Thanks for looking into this. I will do what you have asked and get back to you.

Also, in your template - www.flexiblewebdesign.com/virtuemart-2-template-fashionmart/shopping-cart - the cart page shows up with Register and Checkout or Checkout as Guest. However, if you see on my cart page it does not show up at all.

What do i do to enable it?

Deepak

Edit - I uploaded the entire Flexible Template and this is showing up properly now. So pls ignore this issue.

Deepak
Last Edit: 11 years 6 months ago by Deepak Dhingra.
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Registered User's Address not being stored 11 years 6 months ago #198

The address not being saved is indeed an OSE issue and the OSE tech guys are looking into it.

Regarding the Register and Checkout and Checkout as Guest issue, all I did was to reuplaod all the template files and it came on.

So these issue are over.

Thanks.

Deepak
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Registered User's Address not being stored 11 years 6 months ago #203

Problem is solved. Topic is closed!
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