Hi,
Are you working in a live server? If so, please provide me your website URL and let me see what is going on.
It might be a jQuery conflict issue or something else, i can't say anything without seeing it.
If your website is password protected for now, you may use This email address is being protected from spambots. You need JavaScript enabled to view it. to send the details to let me access your website.
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Regards,
Support