hi,
I am happy to assist you, but I must validate your purchase first. What is your order number and what email address or username you used to purchase the product on our website? (because there is no associated purchase in your profile)
FYI: if you don't want to share these info in here (as this forum is open to public), please email to This email address is being protected from spambots. You need JavaScript enabled to view it. -- Don't forget to put this forum topic's URL in the subject field to avoid confusion in our end.
Regards