Hi, support team. I order this extension in October and downloaded it only twice, then my download link is disappeared. How can I get new version of the product?

Thanks for reply

Hi Ivan,

Sorry for the inconvenience.

Looks like you have used your Max download: 999 times quota. I am sure you didn't, as you have said, you downloaded only twice. But i have seen this situation before. Make sure not to use any 3rd party download managers to download the file from server. Download Managers (especially 3rd parties) requests parallel download to increase the download speed (which makes sense). But our backend counts each of those parallel requests as 1-download.

I just reset your download count back to 999 and sent your new download link to your email address. Your link will remain valid until: Expiry: Friday, 17 April 2015

-- if you experience a download quota problem until 17th April, 2015. Contact and let me reset your download count.

Regards.

Yes, you were right. To download the product I used the program DownloadManager. This was my mistake. Many thanks for the quick response and the best customer support I've seen on the Internet.

Sincerely, Ivan.

sure, your welcome.

case solved. topic is closed.

regards.