hmm.. interesting.
I need to investigate your website to figure what goes wrong.
and i will take a look at your website ASAP.
Order ID:
<< Enter your Order ID >>
Problem:
<< Describe the problem briefly.. If you have a topic on our Forum, then provide the Forum Topic URL >>
Screenshot:
<< If necessary, provide screenshot to show the failure >>
The URL(s) to see the failure on your website:
<< i.e:
www.domain.com/category/product-sample. If the problem is general, then just the domain name is enough>>
Joomla Administrator:
<< Joomla Administrator username & password >>
FTP credentials (Provide FTP credentials in this format)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>