Hi,
First of all, make sure you are using early versions, both for VM and CleanMart.
The latest VM is: VM3.0.16
(VM3.0.14 is also fine)
The latest CleanMArt is: v3.9.6
Secondly; check these parameters on
VM Backend >> Configurations >> Checkout:
Attachment Pasted_Image_7_18_16__4_56_PM.png not found
If these are all good, then there must be jQuery conflict that avoids running the AJAX on the checkout page. I need to see your website to figure out what is going on. Please fill out this support-request-form below and email it to
This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
[forum URL -- don't touch]
https://www.flexiblewebdesign.com/forum-virtuemart-template-support/2932-can-t-change-shipping-pay-methond-cleanmart-theme
[The URL(s) to see the failure on your website]
<< i.e: www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
[Joomla Administrator Credentials]
<< Joomla Administrator URL & Username & Password >>
[FTP credentials] (Provide FTP credentials in this format below)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Regards.