Hi,
First of all, really sorry for the delayed response. Support crew is on summer vacation thus it causes some delay on replying inquiries.
I left alone and trying to catch up. But, starting from August 15, vocations will be over and this problem will be resolved. Everything will be get back to normal like before. Normally our support-get-back time is within 2 business days.
I was going to take a look at your inquiry, tried to login your joomla admin account but it says "Login Invalid". Can you please email me the credentials again?
Regards