Your case requires further investigation to figure out what goes wrong. Please fill out this support-request-form below and email it to
and i will take a look at your website ASAP.
Order ID:
<< Enter your Order ID >>
Problem:
<< Describe the problem briefly.. If you have a topic on our Forum, then provide the Forum Topic URL >>
Screenshot:
<< If necessary, provide screenshot to show the failure >>
The URL(s) to see the failure on your website:
<< i.e:
www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
Joomla Administrator Credentials:
<< Joomla Administrator URL & Username & Password >>
FTP credentials (Provide FTP credentials in this format)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>