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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: 502 bad gateway

502 bad gateway 9 years 3 months ago #11472

Hi I have purchased your new version of Cleanmart, and thank you. All appeared to be working well.

Joomla 2.5.27 and VM 2.6.12.2

I did upgrade VM, so maybe this has caused problems.

Once a user logs in adding and removing items from the cart throws up a 502 bad gateway error on the product details page.

One item can be added and removed no problem, then no more can be viewed at product details.

Also the State / Region / Territory dropdown is no longer showing the list.

Thanks in advance.

Rob.

celtictshirts.ie
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502 bad gateway 9 years 3 months ago #11488

Hi,

Do these tweaks;

Problem: Pictures won't show up in the shopping cart module
- Open "Virtuemart Configuration >> Checkout"
- Enable "Show product images" option
- Result: the product will have product pictures inside the dropdown shopping cart popup

Problem: states are not displayed after selecting country
- Open "Virtuemart Configuration >> Template"
- DISABLE: "Use jQuery chosen for dropdowns in FE" option
- Result: The states will be visible after selecting the country.

Problem: 502 bad gateway.
It is a very interesting error code. more info: pcsupport.about.com/od/findbyerrormessage/a/502error.htm
Just by itself, it doesn't say anything. Would be good to see the PHP logs to support this error message.There are millions of different things that might cause that. Does it happen only if user is logged in? I tried many different cases but didn't notice any error message. Products are added/removed from cart just fine.

Regards.
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502 bad gateway 9 years 3 months ago #11493

Thanks for the swift reply

Problem Pictures / Thumbs
I hadn't noticed the pictures not showing in the drop down, I see pictures there, though the option in configuration checkout was already ticked. (I have just noticed no thumbs in dropdown when logged out).
Possibly related is the additional images are not showing on product detail pages.
celtictshirts.ie/store/kid-s/sorted-by-design/baby-t-shirt-cranes-detail
On inspection your template seems to be recalling the old 200 x 200 thumbnails which no loner exist. Emptying site and local caches makes no difference. Thumbs all work fine when I switch off Cleanmart Template.

Problem States for countries
I tried this and no Joy, I have tried a few configurations of switching off Jquery library, but no fix. HOWEVER, when I switch off SEF urls in joomla configuration the dropdown works fine. Incidentally there is no problem with the Title dropdown (Mr. Mrs. Dr. etc).

Problem 502 Bad Gateway:
To replicate I logged in then added a product to the cart, at the Popup option I selected "continue shopping". when I visited another product detail page I got the 502 bad gateway. No 502 problem when I disable Cleanmart (disabled simply by renaming the template folder). HOWEVER, when I switched on Cleanmart again, no more 502 error, until I logged out, then back to only being able to add one item, all product detail pages return 502 thereafter. Without Cleanmart I can log in and out without a problem, no 502 errors.

Stockable Variants
Secondary and minor, is the stockable variants are not showing on category listings, though I realise I must replace this ultimately. I made the VM core adjustments as per instructions, which works for additional images and manufacturer logos, but not for stockable variants.

Thank you kindly for your assistance. I have googled a little about the 502, and thought it might be related to cookies/storeadmin/admin sign in with large headers being sent, or too many cookies being generated ( possibly because I'm signing in and out repeatedly ), but emptying caches doesn't seem to affect it, disabling Cleanmart does.

Thanks again.

Rob.
Last Edit: 9 years 3 months ago by Robert Henderson. Reason: spelling
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502 bad gateway 9 years 3 months ago #11502

Hi,

I couldn't diagnose by looking at your website's front-end.
Please create me
- Joomla Super admin account
- FTP account

and email them to This email address is being protected from spambots. You need JavaScript enabled to view it.
Let me take a look at your backend settings, i will try to fix those issues (thumbnail and states dropdown).

For the "502 bad gateway", i don't have anything on my mind right now. I don't even think it is caused by CleanMart, cleanMart has absolutely nothing to do with cookies, session, user logging, user logging out etc..But i will run some tests.

While emailing to This email address is being protected from spambots. You need JavaScript enabled to view it. Don't forget to include this forum topic's URL at the of your message (or in the Subject field) as reference to avoid possible confusion in our end.

Regards,
Support
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502 bad gateway 9 years 3 months ago #11515

Details sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks.
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502 bad gateway 9 years 2 months ago #11802

Hi again,

This remains unresolved . . . Also, I purchased cleanmart with updates. Apologies for my inability, but where do I download the updates?

The link returns "Invalid Download-ID!".

Thanks.

Rob.
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502 bad gateway 9 years 2 months ago #11803

By the way:

I have fixed the 502 error for now by tweaking the fast cgi buffers settings in my server configuration, but it may interest you that this was only a problem when Cleanmart was enabled, not default VM.

The other issues remain.

Thanks.

Rob.
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502 bad gateway 9 years 1 month ago #11826

Hi,

I just reset your download ID and send your new link to your email address. Please use the new link to download CleanMart.

Regards.
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