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Use this Category for your support questions about Virtuemart Template - CleanMart (SKU# FLEX-00015)

TOPIC: Missing Values in User Edit Display

Missing Values in User Edit Display 9 years 4 months ago #11326

We are using CleanMart on VM 2.6.12.2 on Joomla 2.5.27.
The Shopper Information tab pulls in the User Name, password, email, etc., However, it does not pull in the mailing address, which implies that there isn't one. Those values are stored in the VM user record, as is a separate Ship to address, if the customer provided one.

How do I get these values to populate the form when the client goes to Account Maintenance?
Thank you.
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Missing Values in User Edit Display 9 years 4 months ago #11343

I don't understand what you are trying to say.
But try this, disable the "CleanMart" temporary and see if anything gets changed.

To temporarily disable CleanMart, through FTP; find this folder:
/templates/YOUR_TEMPLATE/html/com_virtuemart/

and rename it to this:
/templates/YOUR_TEMPLATE/html/com_virtuemart2/

Then re-browse your website. You will notice that CleanMart is completely deactivated and you are using the official Virtuemart layout. See if you are still seeing that failure you have mentioned.

If the problem is solved;
- Then it means, our template is responsible for this problem. (explain me again the problem, because i don't understand the problem. Maybe provide some screenshots) then create me Joomla Super admin account and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. Let me take a look at your backend settings. While emailing to This email address is being protected from spambots. You need JavaScript enabled to view it. Don't forget to include this forum topic's URL at the of your message (or in the Subject field) as reference to avoid possible confusion in our end.

If the problem is persist;
- Then it means, the problem has nothing to do with our template. (looks like it is same in Official Virtuemart as well). We don't provide free support for general Virtuemart inquiries.


Regards,
Supporr
Last Edit: 9 years 4 months ago by Support.
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