First of all, really sorry for the delayed response. Support crew is on summer vacation thus it causes some delay on replying inquiries.
I left alone and trying to catch up. But, starting from August 15, vocations will be over and this problem will be resolved. Everything will be get back to normal like before. Normally our support-get-back time is within 2 business days.
Your case requires further investigation to figure out what goes wrong. Please fill out this support-request-form below and email it to
This email address is being protected from spambots. You need JavaScript enabled to view it. and i will take a look at your website ASAP.
Order ID:
<< Enter your Order ID >>
Problem:
<< Describe the problem briefly.. If you have a topic on our Forum, then provide the Forum Topic URL >>
Screenshot:
<< If necessary, provide screenshot to show the failure >>
The URL(s) to see the failure on your website:
<< i.e:
www.domain.com/category/product-sample. If the problem is general, then just the domain name >>
Joomla Administrator Credentials:
<< Joomla Administrator URL & Username & Password >>
FTP credentials (Provide FTP credentials in this format)
FTP server: ftp.yourdomain.com
FTP username: <<username>>
FTP password: <<password>>
Port: << port number -- if it is other than 21 -->>
regards.