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Use this Category for your support questions about Responsive Joomla Virtuemart Template - LightMart (SKU# FLEX-00012)

TOPIC: Few problems after update to newest version

Few problems after update to newest version 9 years 7 months ago #10617

Hello,
I have a few problems, shown in Fig.

1. Only in Google Chrome delivery icon is not in the same row with text (Toolbar-L)

Attachment googlecromeiconproblem.jpg not found



2. I have a start loading problem with pagination window, when click to another category in (main-menu / Web Trgovina) >(sidebar-a / Kategorije proizvoda). Only Firefox is OK. Chrome and IE11 not OK.

Attachment loadingproblem.jpg not found



3. There is no frame window on manufacturers when is only one in category. Is that normal?

Attachment nowindowonmanufacturers.jpg not found



And 4. When adding product in the Cart and press continue shopping, there is no (0) product in the cart.

My site: www.servisna-oprema.com
Joomla version 2.5.24
VirtueMart version 2.6.6

Thanks in advance for your help!
Damir
Last Edit: 9 years 7 months ago by Damir Hrsak.
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Few problems after update to newest version 9 years 7 months ago #10621

1- I don't understand what you mean, but as i am seeing in the source codes, you are using "table" to create column. Tables are 10 years old web development technics and you shouldn't be using them. Most of the browsers offer different specs for table (for instance, some of them doesn't support vertical-align attribute)

2- We have used "Fancy Select" plugin to change the ordinary Select Box to Fancy Select Box. this is a plugin and require some time to load.If your server is slow, then it might take a couple seconds before you see the fancy select box.

3- If the products in the specific category belong to 1 manufacturer, then the select box for manufacturers become normal text, because there is only 1 manufacturer. So, it is normal. (It is a Virtuemart thing, not our template's fature)

4- If your server is slow, you may experience this problem. After adding product to cart, you need to wait couple seconds until the product is actually added to cart. The product is added to cart through JSON request, and this takes a little time. If you click the "Continue shopping" or "See Cart" button immediately the modal popups comes out, you would actually leave the page without the product is added to cart. (Adding products to cart through JSON request is a Virtuemart thing, not our template's feature)

I would recommend you to enable "cache" and make all the speed tweaks that are possible for Joomla. If possible switch to a powerful hosting provider. You should be using at least VPS hosting to run Joomla.

Regards,
Support
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Few problems after update to newest version 9 years 7 months ago #10631

Dear support,

This is my server.

Attachment server.jpg not found



I do not have such income and traffic for switching to VPS. But I understand you, I know it would be better.
Forget the first three questions. The site was working before the upgrade, I'm not an expert to know is it your template or VirtueMart.
I followed your instructions to install the template and I did not touch anything else.

The fourth question was related to shopping cart. My hosting provider has visited my website today, He tried to buy something, but he failed. Each category shows him only products from that category in the shopping cart, not from others. I was also watching what he try to buy, at home on my PC, I saw his cart and products. Try to go two at a time on my website and put something in the basket, and just look.

If it has to do with speed, then OK, first thing tomorrow I go to VPS.
Sorry for my bad English!

Regards,
Damir
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Few problems after update to newest version 9 years 7 months ago #10638

Hi,

Basically these days, the traffic load is not the main purpose to choose "powerful server". Because a shared hosting that costs $1/month will also give you "unlimited bandwidth, unlimited space, unlimited everything" But what about the speed? What about the CPU and RAM of your server?

The critical important factor to choose the powerful server is: "speed". How fast your server handles the SQL queries? How good your server is in terms of cache? etc..

Because everybody has high-internet speed these days and fast opening websites always win. If your doesn't fully loaded in 4 seconds, you will lose visitors/customers. That's for sure. I am sure you will agree with me on this.

Beside, Joomla is a very complex CMS (unlike Wordpress) in addition to that, you are using our fancy template. Our template comes with many cool features, and the drawback of having too many cool features is; each feature means: "extra load".

About your last inquiry. I did browse your website and run couple tests.
After adding a product to cart: the product is added to cart (shopping cart module drops down and i am seeing the product in it)

BUT!! after clicking the "continue shopping" button, the product evaporates. It is weird. I don't think this has something to do with speed or server. Don't switch your to VPS or seething for this failure. It must be something else, and i will investigate it. I received your email already and i am looking at your website now.

regards.
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Few problems after update to newest version 9 years 7 months ago #10639

Hi,

I found out the problem. This plugin:

Attachment ScreenShot2014-08-16at12.10.08PM.png not found



was causing the problem. That plugin is a page cache and it is for static(informational) websites, your website is completely dynamic. Don't enable that plugin.

System-Cache Plugin caches the page completely and serve it until the expiration date (basically, after clicking the continue button, the whole category page you are seeing comes from the cache, and it isn't being rendered again. But it should have been re-rendered to show the "products in the cart")

You can keep using the "Cache" through Joomla Global Configuration though, it is a different thing.

More info: docs.joomla.org/Cache

Actually this is why the "System - Cache" plugin is "disabled" by default. It should be enabled only if the website is suitable to use that plugin (if your website is static and pages never changing dynamically)

Regards,
Support
Attachments:
Last Edit: 9 years 7 months ago by Support.
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Few problems after update to newest version 9 years 7 months ago #10650

Hi,

Thank you very much for your help!! I need one more thing from you, I hope the last in coming days :)

I noticed problem with Prev / Next button on the product page on some categories. When you come to the product for example (Izvlakači polomljenih vijaka 3/8", od 2-10 mm), no prev/next button. Also Breadcrumbs works fine when page is offline, when is online it has problem.

Attachment prevnextbutton.png not found




And also, on checkout page I want that shipping methods can be visible to anonymous also, like in your demo. That is missing in my template.

Attachment mycart.png not found




Regards,
Damir
Last Edit: 9 years 7 months ago by Damir Hrsak.
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Few problems after update to newest version 9 years 7 months ago #10659

I solved the problem about checkout page and shipping methods for anonymous!

Attachment shippingmethods.png not found

The administrator has disabled public write access.

Few problems after update to newest version 9 years 7 months ago #10667

Showing PREV/NEXT button and assigning the link them are Virtuemart Core related things. Our template doesn't do anything special to gather those data. Our template just stylizes the buttons and make them "look" nicer, that's it. The functionality is still handled by the Virtuemart Core.

If some particular product belongs to multiple-categories. Having that kind of problem is normal. Because NEXT / PREV buttons are printed based what category where the product belongs to and the "Default Sorting" is taken into consideration while assigning the links for prev/next.
Last Edit: 9 years 7 months ago by Support.
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Few problems after update to newest version 9 years 7 months ago #10672

OK. Thank you!

Just to mention, that happened after update my template to Lightmart 2.0. Not Virtuemart!

Regards
Last Edit: 9 years 7 months ago by Damir Hrsak.
The administrator has disabled public write access.

Few problems after update to newest version 9 years 7 months ago #10677

It must be coincidence. It must have been broken already but you probably didn't notice that failure before updating.

If you look at this PHP file:
/templates/flexible_lightmart/html/com_virtuemart/productdetails/default.php

you will see that, our template is using these PHP commands to gather the product ID of :

previous product:
$this->product->neighbours ['previous'][0] ['virtuemart_product_id']

next product:
$this->product->neighbours ['next'][0] ['virtuemart_product_id']

which is exactly the same in original virtuemart product details page as well (/components/com_virtuemart/views/productdetails/tmpl/default.php)

Getting the neighbored products are handled by this PHP file (where product->neighbors is defined):
/administrator/components/com_virtuemart/models/product.php

which is the Core Virtuemart file.

Regards.
Last Edit: 9 years 7 months ago by Support.
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Few problems after update to newest version 9 years 7 months ago #10680

OK. You can mark this topic closed.
Regards
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Few problems after update to newest version 9 years 7 months ago #10690

sure, I am glad everything works out as expected.

case solved. topic is closed.

If you like LightMart and satisfied with the support you have received, please "write a review" on:
www.flexiblewebdesign.com/Joomla-Virtuemart-Templates/LightMart

Rate LightMart and write a couple of sentences to share your experience with the support team.
It won't take more than 2 minutes from you but it is extremely important for us.

Thanks in advance!

Regards,
Support
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