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Use this Category for your support questions about Responsive Joomla Virtuemart Template - LightMart (SKU# FLEX-00012)

TOPIC: customer sign in and checkout problems

customer sign in and checkout problems 9 years 7 months ago #10520

Hello!

So I'm having this issue with the sign-in and checkout.

I'm currently running some tests and I've now finished most of the stuff. All products are mostly done and now I want to make a checkout. My rule is that only registered users can buy from the shop. So I created one random customer account and then tried to log in. It seems that it has logged in but in a same time it's not showing it on the top right corner. It's the same when I'm logged in as superuser. Why?

So anyway I'll add some items to the cart and then I'm trying to make a check out. On the shopping-cart menu it shows that I'm logged in. Now I've created 5 different shipment methods and I'll choose one. The same is with payment methods. I choose one, then I agree with the terms of service and clicking on "check out now" button. Now comes the interesting part. It somehow asks me again the shipping and payment methods. Over and over again. Like it never saves the methods. I also receive a error code:

Error: Error loading component: , 1 (whatever that means)

I never had such problems with the older Virtuemart 1.xx versions.

Where can be the problem?

Arne.
The topic has been locked.

customer sign in and checkout problems 9 years 7 months ago #10537

hi,

did you read the TUTORIAL.PDF that comes with the LightMart installation ZIP file. I bet you didn't.
You can browse it through here: www.flexiblewebdesign.com/media/tutorials/lightmart.pdf

look at the page#11 and see what it says:

Attachment ScreenShot2014-08-02at1.21.02PM.png not found



So, do it and don't enable that option. It will cause infinite loop during the checkout, which is exactly what is happening now on your website.

and also, while testing the checkout, don't use the "super admin account" (which is the Vendor Account for Virtuemart) instead; create yourself a test account. (like username: test, password: test) and always use the test account to test the checkout.

Regards,
Support
Last Edit: 9 years 7 months ago by Support.
The topic has been locked.

customer sign in and checkout problems 9 years 7 months ago #10560

Thanks!

I did actually go by the given tutorial but for some reason the settings were wrong.

I have two more questions left for now.
1) If someone is making an order, is there a possibility that I (as admin) also receive the purchase confirming e-mail like the shopper does?
2) Where can I change the size of this following text:

Even for my eyes it's a little too small.

Cheers!
The topic has been locked.

customer sign in and checkout problems 9 years 7 months ago #10576

hi,

1- Sending emaisl (both to vendor and to shopper) is handled by Virtuemart (it is a virtuemart core event). But this can be configured through Virtuemart backend in this section:

Virtuemart Backend >> configuration >> checkout

Attachment Pasted_Image_8_7_14__8_38_PM.png not found



2- open this CSS file:
/templates/flexible_lightmart/css/virtuemart.css

and scroll to the bottom. Then add this CSS rule:
span.vmshipment_description { font-size:13px;}

the font-size of the shipment description will be increased. You can even add more styles to that text. Such as, changing its color, or making it italic etc.. use your imagination :]

Regards,
Support
The topic has been locked.

customer sign in and checkout problems 9 years 7 months ago #10598

Thank you!

Solved ;)
The topic has been locked.

customer sign in and checkout problems 9 years 7 months ago #10610

sure, your welcome.

case solved. topic is closed.

regards,
support
The topic has been locked.
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